Patient Access Representative

A caregiver in this position works Day/Evening/Night/Weekend shifts, from 7:00am-3:30pm.

Join Cleveland Clinics South Pointe Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. This community-based teaching hospital is a prominent figure in the communities in and around Cuyahoga County known for its quality patient-centered care and active participation in community programs, events, and volunteer activities. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world.

Patient Access Representatives provide a comprehensive set of business and financial related services during the patient access process on the day the patient arrives at South Pointe Hospital to receive healthcare services. You will work face-to-face with diverse populations of patients collecting their financial, insurance, medical, and demographic information to complete their registration and leave a positive, lasting impression. When working as a Patient Access Representative, you will be able to experience the healthcare field both inside and outside of clinical positions.

The ideal future caregiver is someone who:

Has experience in customer service and registration.

Is outgoing, reliable and detail oriented.

Is comfortable and confident when speaking to patients in medical settings.

Thrives working both independently and as part of a team.

Utilizes the resources provided to them.

Cleveland Clinic will support you as you enhance your customer service skills and advance your career by offering tuition reimbursement and endless learning and growth opportunities. This role can include different career paths and leadership development opportunities down the line.

At Cleveland Clinic, we know what matters most. Thats why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, youll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, youll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.

Responsibilities:

Performs registrations by completing an accurate face to face interview to obtain demographic, insurance, medical and financial information.

Cross-trained to staff all areas of Patient Access at any facility, including but not limited to, Front Desk, Admitting Office, ED and Cashier.

Maintains productivity and quality standards.

Functions as a Super User.

Acts as a resource for training of new team members and during the implementation of new processes.

Provided registration and cash collection access in Epic.

Other duties as assigned.

Education:

High school diploma or equivalent.

Certifications:

None required.

Complexity of Work:

Basic PC software application knowledge and ability to use multiple data systems required.

Demonstrated knowledge of medical terminology sufficient to understand physician orders or completion of course within 1 year.

Must be detail oriented.

Excellent communication, organizational and interpersonal skills required.

Must be able to multi-task and maintain composure in difficult situations in a fast paced environment.

Demonstrates a positive and professional approach and communicates effectively with customers and team members.

Work Experience:

Minimum of 2 years of experience in a customer facing role with in person or phone contact.

An Associates degree may substitute for up to one year of the stated experience.

A Bachelors degree my substitute for up to two years of the stated experience.

Physical Requirements:

Ability to communicate and exchange accurate information.

Ability to perform work in a stationary position for extended periods.

Ability to work with physical records or operate a computer or other office equipment.

In some locations, ability to travel throughout the hospital system.

In some locations ability to move up to 25 lbs.

Personal Protective Equipment:

Follows standard precautions using personal protective equipment as required.

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities