Work at Home Customer Service Advisor (Michigan residents)

About the Role

Role: Full time | Remote – Michigan residents

Looking for a work-from-home opportunity that will help you make the move from a job to a rewarding career? This role can provide the full-time schedule, personal fulfillment and benefits you’re looking for.

As a Work at Home Customer Service Advisor at Morley, you’ll help customers, health care providers and beneficiaries navigate their health insurance questions, providing meaningful support when they need it.

We’ll teach you everything you need to know to confidently support callers via phone and email. Your ability to empathize, evaluate caller issues and decide on appropriate next steps will help you excel in this early career role.

Why Apply?

Full-time role with strong benefits

Flexibility with paid time off

Comprehensive training

Leadership development program available to help you grow your career

Supportive and knowledgeable team

Positive, empowering work environment

What Youll Do

Research, process and resolve customer and health care provider questions about benefits, insurance eligibility, payments, quality-care issues and complex inquiries

Relay detailed information to customers, managers and clients

Initiate status reports or service recovery letters to the inquirer

Route inquiries when appropriate

Educate new and existing customers and team members on relevant policies, procedures and specific benefits

Document details of each interaction in the tracking system to maintain up to date and organized records

Offer timely and accurate solutions through inbound and outbound conversations (e.g., phone calls, chats, emails) while keeping a positive and upbeat attitude

Questions Before You Apply?

Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com | chat hours: 8 a.m. – 5 p.m. Eastern time (closed on some holidays) | TA will respond to after-hours questions the next business day.

Skills for Success

Required Skills

Excellent communication skills (spoken and written; so you can clearly convey detailed information)

Able to analyze detailed information and draw reasonable conclusions (helps you resolve complex issues)

Basic math skills (important for providing support surrounding payments)

Empathy, listening, organizational, quick thinking, multitasking and time management skills

Able to work in an ever-changing environment

Computer skills including Microsoft Office

Eligibility Requirements

High school diploma or equivalent

Two or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)

Typing speed of 30 words per minute (Take a free typing test (https://www.typingtest.com/) !) (direct link to test: www.typingtest.com)

Available to work shifts within the centers hours of operation:

Monday – Friday

8 a.m. – 9 p.m. Eastern time

Possible Saturdays/Sundays from October through March

Must be able to stick to the schedule reliably, as some queues are time sensitive

Nice to Have

Experience in medical claims reimbursements or medical billing

Conversant in health insurance industry terminology

Demonstrated knowledge of health care policies, procedures, applicable certificates and riders, and benefits as related to inquiry processing

Knowledge of customer service techniques

Remote Work Requirements

Michigan resident

Access to high-speed internet that is hard-wired into your home (e.g., via cable or fiber), and that you can connect devices to using ethernet or landline (rather than wireless connection)

(Morley provides a six-foot ethernet cable as part of its equipment package for this role. Should a longer cord be required for your work-from-home setup, you will be asked to supply a longer cable of your desired length.)

Secluded and distraction-free work environment

The Remote Experience

Wondering what its like to work for Morley from home? Check out this video (https://insde.co/7i4q) to get a glimpse of a remote associates typical day and how their home office setup helps them stay focused.

(direct link to video: https://mrly.info/h4b)

Why Join Our Morley Family

The value of your employment is more than your paycheck. It’s the combination of competitive pay, health benefits and other benefits Morley provides – your total compensation package.

Health & Wellness Benefits

Medical and prescription coverage, including free annual physicals

Dental and vision insurance

Paid time off

Associate wellness program (earn a reward for getting your annual wellness checkup)

Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)

Financial Benefits

401(k) with match

Flexible spending account

Life insurance

Short- and long-term disability insurance

Benefits to Make Your Life Easier

Teladoc: Free online access to doctors 24/7

24/7 nurse help desk

Patient advocacy: Free 24/7 help with benefit questions and claims issues

Family, financial and estate guidance (will) services

About Morley

Our mission is to deliver extraordinary experiences.

We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our Morley Family members and for the world-leading companies that partner with us.

Learn more about Morley from our associates perspective. Visit https://morley.goodseeker.com/c/morley to view their stories.

We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com .

Thank you for your interest in Morley.

Notices

Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://bit.ly/MorleyEverify and your right to work: https://bit.ly/MorleyRightToWork .

Click here to view Morley’s CCPA Notice for applicants in California: https://info.morleynet.com/ccpa .

Click here to view Morleys privacy policy: https://info.morleynet.com/morley-privacy-policy .