Virtual Patient Manager

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

The Virtual Patient Manager will manage the day-to-day oversight of several post-acute markets, and will be responsible for maintaining, developing, and growing post-acute care performance networks.

-Manage and develop relationships with SNF and Home Health Agencies

· Communicate and collaborate with internal client team

· Engage with Skilled Nursing Facility Interdisciplinary Teams to achieve appropriate length of stay for ACO and Value Based Care patients and ensure patient stability post-discharge

· Coordinate and lead monthly meetings with leadership at each performance network facility/agency to report outcomes and recommend process improvements

· Identify high priority care redesign interventions to improve performance and efficiency of facilities within local network

· Work within CVS’ patient tracking software platform daily

· Collaborate with Clinical Strategists and Site of Care Manager to communicate PAC interventions to partners

· Confirm start of care date for HHA including any documentation of any delays in start of care or if readmitted

· Review and initiate SNF escalations for patients with SDOH or Clinical barriers to DC

· Review readmission reasons and initiate process improvements with SNF/HHA

Required Qualifications

-6 years experience in healthcare and/or business

· Strong critical thinking needed to analyze medical data and reports

· Patient assessment and evaluation experience, ability to exercise independent judgment

· Understanding of Care Transition Models (Naylor, Coleman, Boost, etc..) is a plus

· Case management and discharge planning experience are preferred but not mandatory

· This will be a remote/work from home role – travel requirements less than 10% of time

Preferred Qualifications

Please replace this section with the Preferred Job Qualifications

Education

Bachelor’s degree required

Pay Range

The typical pay range for this role is:

$54,300.00 – $159,120.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit Benefits | CVS Health (https://jobs.cvshealth.com/us/en/benefits)

We anticipate the application window for this opening will close on: 10/25/2024

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.