Catering Manager

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title: Catering Manager

Department: Catering

FLSA: Non-Exempt

General Function

As a Catering Manager, this position will be responsible for setting the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability. Coordinates the delivery of the freshest and best quality product at a competitive retail price. Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Core Competencies

Partnerships

Growth mindset

Results oriented

Customer focused

Professionalism

Reporting Relations

Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness Home

Positions that Report to you: Department Employees

Primary Duties and Responsibilities

Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.

Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.

Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability.

Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.

Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.

Makes an effort to learn customers’ names and to address them by name whenever possible.

Assists customers by:

escorting them to the products they’re looking for

securing products that are out of reach

loading or unloading heavy items

making note of and passing along customer suggestions or requests

performing other tasks in every way possible to enhance the shopping experience.

Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call.

Handles and satisfies customer issues.

Determines department goals with store director.

Meets with customers and determines their needs.

Writes a detailed order and coordinates order with all departments involved. (kitchen, bakery, delicatessen, etc.)

Contacts businesses and prospective customers to inform them about the catering service.

Develops contracts for “exclusive” Hy-Vee only caterings

Recommends and buys equipment with Store Directors approval.

Consults with customers on available rental companies.

Attends department Manager meetings and obtains baseline prices from them.

Figures retail pricing and insures correct pricing. Prepares the customer bills, extends invoices, posts invoices, and oversees department bookkeeping procedures

Develops and maintains standard catering practices and checks multi catering events for quality control

Answers phone calls and returns calls from voice mail in a timely and efficient manner

Develops guidelines for the departments’ performance in the absence of the Manager

Organizes shows and events for the store, i.e. Bridal show, Holiday show. Sets up displays for events, and communicates with the events coordinator for annual events information

Ensures proper temperatures and storage procedures are maintained to guarantee freshness and control shrink of product

Understands and troubleshoots equipment and ensures maintenance is performed

Maintains strict adherence to department and company guidelines related to personal hygiene and dress

Adheres to company policies and individual store guidelines

Reports to work when scheduled and works expected number of hours

Secondary Duties and Responsibilities

Ensures pricing is competitive in the market area

Attends meetings and seminars and participates in continuing education

Performs departmental duties as needed

Assists in other areas of the store as needed

Performs other job-related duties and special projects as required

Knowledge, Skills, and Abilities

Must have the ability to solve practical problems: non-verbal symbolism: comprehend most abstruse concepts

Ability to do arithmetic calculations involving fractions, decimals, and percentages

Possess the ability to compose original correspondence; follow technical manuals and have increased contact with people

Education and Experience

High school or equivalent experience and over one year up to three years of similar or related work experience

Supervisory Responsibilities (Direct Reports)

Instructs, assigns, reviews and plans work of others and allocated personnel.

Maintains standards, coordinates activities, and acts on employee problems.

Has the authority to recommend employee discipline, transfer, and discharge.

Physical Requirements

Must be physically able to exert up to 50 pounds of force occasionally; exert up to 20 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects

Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision

Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions

Working Conditions

This position is frequently exposed to noise and occasional exposure to equipment movement hazards, temperature extremes, dirt, and cleaning chemicals/solvents. This is a fast paced work environment with significant pressure.

Equipment Used to Perform Job

Telephone, fax, copier, intercom system, computer, calculator, cash register, oven, steamer, catering equipment, gas grill, and delivery van

Financial Responsibility

Responsible for company assets, including equipment and merchandise. When sales are over $100.00 supervisor will take action.

Contacts

Daily contact with customers, employees, and the general public. Frequent contacts with federal/state governmental or regulatory agencies. Occasional contact with supplier/vendors

Confidentiality:

Has access to confidential information including, employee compensation, monthly results, quarterly inventory reports, sales and profit sheets, and warehouse pricing.

Are you ready to smile, apply today.