Housing Specialist – Project Based

Description Part-time property management position (24-hours per week) building and maintaining productive resident relationships with residents living in CDA-owned and managed properties. Regular travel required to properties located in Belle Plaine and Jordan. The position will monitor and enforce lease and program requirements, complete interim and annual rental assistance reviews and updates, ensure accurate and timely reporting of rental and household data, triage resident complaints and issues and lead resident meetings. Work is performed under the limited supervision of the Project Based Housing Manager. Essential Functions Provides excellent client service, which is responsive, considerate, and respects confidentiality while delivering quality public services and service experiences to clients. Helps to develop and maintain effective and efficient client service practices. Maintain program compliance with applicable agency policy, federal regulations, state and local laws. Conducts applicant and new tenant orientation workshops or individual meetings to determine eligibility for the rental unit; provides an explanation of programs and reviews the content of various documents. Create, maintain and update as necessary the waiting list for the CDA owned properties. Shows units to prospective tenants and coordinates or completes move-in/move-out, housekeeping, annual and special inspections as needed. Interviews residents, conducts annual, interim and unit transfer recertifications. Assesses the need for rent calculations and process changes by verifying appropriate information, recalculates rent and notifies participants. Maximizes occupancy by managing unit vacancies and re-renting units to eligible applicants and prospects. Resolves conflicts among residents, and between residents and neighboring property owners and follows up with lease violations as needed. Makes recommendations for participant termination from the program and represents the agency in termination hearings and/or court cases. Serves as the Agencys contact for a caseload of residents living in Agency owned rental units and refers to other human service agencies/resources as needed. Collects and posts payments, sends late rent and miscellaneous charge collection notices, and monitors repeated late payments and past due accounts. Performs monthly accounting updates to apply changes in tenant rents. Enters into Lease Agreements and repayment/compliance agreements with residents on behalf of the agency and monitors for compliance. Works closely with Housing Maintenance staff and provides input on improvements to rental properties. Maintains accurate files; records and posts actions and changes to Agency computer systems and attends various meetings.