Consumer Support Specialist

Looking for a Customer Support Specialist for a hybrid opportunity within a medical device organization!

Description:

You are responsible for fielding inbound calls and chats conversation, as well placing outbound calls to prospective patients. This individual is responsible for executing following up on requests for information and providing customer service to potential patients related to company IU Products.

You will be responsible for some communication with clinicians, sales, and marketing teams to assist potential patient and patients with support and complaint/conflict resolution.

Most importantly, this position requires superior Customer Service skills and the ability to discuss intimate medical issues. Additionally, the ability to learn quickly, multi-task, and have excellent organizational abilities.

Qualifications:

Fluent in Spanish and English (preferred)

2 years of professional experience

Shift:

Monday – Friday 8am – 6pm CST are the operating hours. Would like to have someone on the team be capable of working until 6pm CST. Flexible.

Training will be in person, 8:30am to 4:30pm; 2-3 weeks long. Offering Hybrid when they get through training and then 2 days in the office each week.

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About TEKsystems:

Were partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. Thats the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.