PC SUPPORT SPECIALIST

The City of Billings is recruiting for a PC Support Specialist to perform a variety of technical duties in support of the Citys Windows-based systems and network infrastructure, including endpoint management, mobile computing devices, and peripheral equipment. Troubleshoots hardware and software problems, provides IT Help Desk support, and installs new hardware equipment as well as and upgraded versions of software applications.
Essential Duties and Responsibilities:
– Set up, install, configure, and support hardware, software, and peripheral equipment, including computers, printers, scanners, laptops, tablets, smart phones, and other related equipment.
– Set up and maintain computer security software and settings.
– Support and troubleshoot systems such as Microsoft Office, Windows OS, and City-specific applications.
– Provide in-person and remote support for City employees across all departments, ensuring prompt and efficient issue resolution.
– Communicate and interface with end-user
– Provide end-user training concerning hardware, software, and related equipment.
– Ensure routine maintenance on equipment is performed as necessary.
– Maintain records of maintenance, and manage software and hardware upgrades.
Required Qualifications and Skills:
– One (1) year of formal training beyond high school in computer science, PC/endpoint support, mobile computing, networking, or related field.
– Minimum of two (2) years related work experience in PC/endpoint related system installation and support.
OR
– Minimum of three (3) years of related work experience in PC/endpoint related system installation and support.
AND
– A valid Montana drivers license or must be obtained within thirty (30) days of employment
– Must be able to successfully pass a Federal and State criminal history background check
Preferred Qualifications and Skills:
– IT Certifications such as CompTIA A, Microsoft Fundamentals, CompTIA IT Fundamentals (ITF), or other certifications related to areas such as PC/endpoint support, networking, and Help Desk.
– Experience with IT ticketing systems.
– Experience in Active Directory management, Office 365 administration, and knowledge of cybersecurity best practices.
– Experience explaining technical concepts to non-technical users and working with other team members and end-users to ensure effective service delivery.
– Experience diagnosing, troubleshooting, and resolving hardware/software issues independently and efficiently.
Salary Range: $24.2163 – $28.0137 per hour. Salary reflects Step 3 and Step 7 of a 7-step pay scale. Salary at hiring will be dependent upon the applicants education, experience, and training
Work Schedule: Monday through Friday, 8:00 a.m. – 5:00 p.m.
Equal opportunity employer.