RECEPTIONIST/CUSTOMER SERVICE REPRESENTATIVE

Position General Responsibilities:

This position is the Office’s front line with regard to New Accounts and Customer Service. It requires extensive product knowledge to support frequent customer contact in the development of new business through the servicing of requests, calling on existing customers, identification and calling on potential customers, and representing the Bank in community activities. Responsibilities also include greeting customers with respect and courtesy and directing them to appropriate area of the bank.

Education, Experience and Certification Requirements

Minimum Qualifications:

Strong commitment to providing exceptional customer service.

Good interpersonal/team skills with ability to develop effective working relationships.

High School diploma or equivalency;

Ten key proficiency;

Previous personal/computer experience;

Preferred:

Previous multi-line phone handling experience

Dimension of Job:

This position is responsible for extensive customer contact, including phone and in person contact. In addition to handling customer traffic, the receptionist will make recommendations of additional products and referrals to the customers as well as leads to the bank officer. The receptionist is also responsible for following banking regulations and procedures while maintaining protection of the bank‘s assets. The position requires a thorough knowledge of all types of accounts, services and products offered and sold. The Customer Service Representative (CSR) will have extensive in-person and telephone contact and is to conduct relationships in a manner that will enhance the professional, community focused and overall marketing effort of the Bank.

For full description, which includes physical mental demands please see attachment.