Lead Retail Customer Service Associate – P25-159081-1-2508

This job was posted by https://illinoisjoblink.illinois.gov : For more
information, please see:
https://illinoisjoblink.illinois.gov/jobs/12268177

POSITION SUMMARY:

The Lead Consultant is knowledgeable in all areas of the Stores
business, including print, signs & graphics, and shipping, and
consistently delivers a positive customer experience to all customers.
The Lead Consultants time will be spent taking customer orders;
coordinating store activities; providing pricing information;
recommending the appropriate FedEx Office products and services;
producing complex orders; operating equipment that requires advanced
operational knowledge and expertise; managing, monitoring and
facilitating all production processes. The Lead Consultant performs
their duties utilizing consultative skills to anticipate needs, suggest
alternatives and provide solutions to colleagues and customers. With
leadership direction, the Lead Consultant may provide direction to the
Consultant and solve escalated customer issues.

GENERAL DUTIES AND RESPONSIBILITIES:

(This is a representative list of the general duties the position may be
asked to perform, and is not intended to be all-inclusive)

– Demonstrates consultative behaviors to ensure friendly, polite,
expert service is delivered to all customers
– Manages production flow to ensure all production orders are done
right and on time
– Takes customer orders, giving pricing information, performs
consultative selling to customers, and recommends FedEx Office
products and services tracks and logs all production jobs
– Takes lead responsibility for digital imaging, scheduling and
running black and white or color production on full service orders,
including finishing services and large job management
– Sets up complex orders and performs multiple tasks at the same time
– Responsible for ensuring quality during and after production process
– Ensures communication among shifts
– Coordinates pick-up and delivery of customer orders
– May provide leadership to team members on an assigned shift
– Assists in the training of store team members
– Collates, sorts and organizes customer orders
– Operates the Point of Sale terminal (POS), handles financial
transactions and makes change
– Completes required financial paperwork and may assist with financial
reporting including daily sales, close-outs and bank deposits
– Follows instructions of supervisors and assists other team members
in performing store functions
– Follows FedEx Office standard operating procedures as well as
adhering to legal, HR, safety and security policies and procedures
– Secondary responsibility for coordination of all shipping related
services and activities, to include:
– Provides customer service by determining appropriate shipping
methods, informing customers of company products, services, routes,
and rates
– Ensures quality customer service is given to customers by providing
packaging services, as well as offering information about company
products and services
– Offers assistance to customers by suggesting appropriate shipping
methods. Maintains inventory of shipping supplies
– Assembles parcels and prepares goods for shipping by wrapping items
in insulation, inserting items into shipping containers, weighing
packages, and affixing labels to parcels
– All other duties as needed or required

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

– High school diploma or equivalent education
– 2 years of specialized experience
– Excellent verbal and written communication skills

ESSENTIAL FUNCTIONS:

– Ability to stand during entire shift, excluding meal and rest
periods
– Ability to move and lift 55 pounds
– Ability, on a consistent basis, to bend/twist at the waist and knees
– Ability, on a consistent basis, to communicate effec ively with
customers, vendors, and other team members
– Ability, on a consistent basis, to perform work activities requiring
cooperation and instruction
– Ability, on a consistent basis, to function in a fast-paced
environment, under substantial pressure
– Ability, on a consistent basis, to maintain attention and
concentration for extended periods of time
– Ability, on a consistent basis, to work with minimal supervision
– Ability, on a consistent basis, to report regularly to work and
maintain established business hours in order to support the FedEx
Office business; regular attendance and/or reporting could include
regular attendance at a physical location and/or maintaining
established business hours depending on the scope and nature of the
position

Preferred Qualifications:

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Pay Transparency:

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