Public Information Officer 3

Public Information Officer 3

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Public Information Officer 3

Salary

$3,410.00 – $6,689.00 Monthly

Location

Baton Rouge, LA

Job Type

Classified

Job Number

PA-101824-AB

Department

Revenue-Office of Revenue

Division

Public Affairs

Opening Date

10/18/2024

Closing Date

11/1/2024 11:59 PM Central

Description

Benefits

Questions

Supplemental Information

The Louisiana Department of Revenue (LDR) is responsible for fairly and efficiently collecting state tax revenues to fund public services, to regulate charitable gaming and the sale of alcoholic beverage and tobacco, and to support state agencies in the collection of overdue debts. Collectively, each program, unit, division and group work together to provide the core services to taxpayers of the State of Louisiana and stakeholders of the agency. LDR is comprised of the following groups: Tax Collection, Charitable Gaming, Alcohol and Tobacco Control (ATC), Debt Recovery, and Louisiana Tax Free Shopping Commission.

The Public Affairs Division is responsible for providing public information, marketing, crisis communications, issues management, community outreach and forms management to internal and external customers.

ABOUT THIS POSITION

The Public Information Officer positions located in the Public Information Section of the Public Affairs Division is responsible for public information, marketing, crisis communications, issues management, and community outreach.

Duties include, but are not limited to:

Manage content of LDR internet site by monitoring the website for inaccurate or out-of-date information and administering content changes at the request of business unit process owners.

Assist the Public Information Director in developing internal and external communication materials, including but not limited to news releases, newsletters, video scripts, and memoranda. Recommend communications courses of action in crisis and routine situations

Draft text for agency promotional or educational material, brochures, and publications based on data gained from research and from interviews with management and executive staff.

Develop, edit, and proofread varied communications and documents to ensure customer understanding and content accuracy.

Update technical and informational documents, brochures, and publications verifying the accuracy of data and content.

Other duties as assigned by the Public Information Director 3 or the Press Secretary

AN IDEAL CANDIDATE SHOULD POSESS THE FOLLOWING COMPETENCIES:

Communicating Effectively: The ability to relay information correctly and appropriately to connect people and ideas.

Displaying Expertise: The ability to exhibit specialized skills or knowledge gained from experience or training.

Leveraging Technology: The ability to use technology and its related processes to further organizational goals.

How to Apply:

No Civil Service test score is required in order to be considered for this vacancy.

Applications will be rejected if the applicant fails to meet the minimum qualifications, submits an incomplete application or fails to apply by the closing date of the announcement. Resumes will not be accepted in lieu of an application listing complete work experience and education.

Applicants qualifying based on college training or receipt of a baccalaureate degree will be required to submit an official college transcript to verify credentials claimed prior to appointment. Please make every effort to attach a copy of your transcript to your online application. The selected candidate will be required to submit original documentation upon hire.

If you are applying for a position which requires a baccalaureate and/or masters degree you may apply 90 days prior to receipt of your degree however the effective date of the appointment cannot be prior to your graduation date. Please contact the HR representative listed below to ensure that your application is accepted as eligible.

To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

ResumesWILL NOTbe accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.

For further information about this vacancy contact:

Alexis Bowser

LA Department of Revenue

Human Resources Division

PO Box 66378

Baton Rouge, LA 70896

alexis.bowser@la.gov (https://secure.neogov.com/employers/jobposting/alexis.bowser@la.gov)

The Louisiana Department of Revenue is an Equal Opportunity Employer.

Louisiana is a State as A Model Employer for People with Disabilities.

VACANCY INFORMATION:

This posting may be used to fill vacancies in other divisions available within the

Louisiana Department of Revenue within 90 days of the closing date.

This position may be filled as a:

Probational Appointment

Job Appointment

Promotion (open to all statewide classified and agency wide permanent status employees)

Detail to Special Duty

Current permanent status classified state employees may be required to accept a Probational appointment if selected. If filled as a Job Appointment, there is a possibility that this position may be converted to a Probational Appointment should funding become available.

This position will be domiciled in East Baton Rouge Parish. Applicants must select this parish on their application to indicate that they are available to work in the parish of this vacancy.

A Tax and Natural Disaster Clearance will be conducted on all selected applicants to validate the timely submission of tax returns and payments. It is a requirement that all Revenue employees must adhere to all tax laws of the State of Louisiana.

LA R.S.15:587.5, 587.6 and the IRS require the Louisiana Department of Revenue to conduct a criminal history records check of a prospective employee who will access federal tax information to perform job duties. Any applicant who receives and accepts a conditional offer of employment will require a completed criminal history records check prior to his or her first day of work.

Minimum Qualifications

MINIMUM QUALIFICATIONS:

A baccalaureate degree plus two years of professional level experience in marketing, public relations, library science, and/or in the research, written preparation and dissemination of information to the public or on behalf of an organization to its customers through such medium as publications, broadcasting, Internet web pages, social media, or public speaking.

SUBSTITUTIONS:

Experience in marketing, public relations, library science, and/or in the research, written preparation and dissemination of information to the public or on behalf of an organization to its customers through such medium as publications, broadcasting, Internet web pages, social media, or public speaking will substitute for the required degree on the basis of one year of experience for thirty semester hours of college.

A baccalaureate degree with twenty-four semester hours in English, speech, journalism, marketing, mass communications, broadcasting, library science, public relations, or a combination of the above courses to total twenty-four semester hours will substitute for one year of the required experience.

Graduate training which included a combination of eighteen semester hours per thirty in English, speech, journalism, marketing, mass communications, broadcasting, public relations or library science will substitute for a maximum of one year of the required experience.

A masters degree in English, speech, journalism, marketing, mass communications, broadcasting, public relations or library science will substitute for one year of the required experience.

CODOFIL OPTION:

SUBSTITUTIONS:

A baccalaureate degree with twenty-four semester hours in English, French, speech, journalism, marketing, mass communications, broadcasting, public relations, or a combination of the above courses to total twenty-four semester hours will substitute for one year of the required experience.

Graduate hours which included a combination of eighteen semester hours per thirty in English, French, speech, journalism, marketing, mass communications, broadcasting or public relations will substitute for a maximum of one year of the required experience.

A masters degree in English, French, speech, journalism, marketing, mass communications, broadcasting or public relations will substitute for one year of the required experience.

NOTE:

Specialized college credit will substitute for a maximum of one year of the required experience.

NOTE:

Any college hours or degree must be from an accredited college or university.

NOTE:

Graphic design, graphic art and technical jobs in radio/TV production will not be considered as qualifying. Some examples of technical radio/TV production jobs include but are not limited to TV camera operators, directors, production technicians, sound technicians, or video technicians. In addition, retail sales is not qualifying under marketing.

Job Concepts

Function of Work:

To develop and implement public relations programs and plans for crisis situations for both ongoing and new programs within the agency or office, interact with top level agency staff and news media representatives to persuade them to take certain actions, conduct regular public relations campaigns with assistance of top level executive and administrative staff and agency media liaisons across the state and/or serve as web and electronic commerce administrator for an agency or office.

Level of Work:

Advanced

Supervision Received:

General from Public Information Director, or other higher level personnel.

Supervision Exercised:

May provide functional supervision to clerical and technical employees or lower-level professionals.

Location of Work:

May be used by all state agencies.

Job Distinctions:

Differs from Public Information Officer 2 by the presence of responsibility for more complex duties such as program development for new public relations programs, developing and implementing crisis management plans, training media liaisons, and/or serving as a departmental web or electronic commerce administrator.

Differs from Public Information Directors by the absence of responsibility for direct supervision, managing a division budget and/or serving as agency spokesperson.

Examples of Work

Serves as office or agency web and electronic commerce administrator.

Responds to electronic media inquiries for the office or agency.

Approves all information entered on the office web page by lower level webmasters.

Designs agency web page, selects web page software and appropriate technology to use on the webpage.

Develops and publishes agency news to the Louisiana State web page daily or as needed.

Develops and implements agency Web Page Policy.

Develops and implements public relations crisis management program and agencys Crisis Management Plan. Assists in public relations activities in crisis situations in agency programs that have an impact on the public.

Develops and conducts training programs of agency media liaisons and webmasters.

Develops and implements public relations programs for both ongoing and new programs within the agency or office. This includes preparation of news releases, fact sheets, media advisories, brochures, posters, press conferences, articles, PSAs, audio-visual programs and/or billboards.

Indirectly supervises up to several hundred agency or office media liaisons on quarterly public relations campaigns.

Indirectly supervises high level administrative staff on the public relations task force in planning and implementing annual public relations campaigns.

Initiates, develops and maintains media contacts for disseminating information. Contacts media representatives to inform them of special agency events.

Persuades the media to report or not to report on agency programs.

Gathers, prepares and distributes information about a department, agency, or office to the media and directly to the public.

Develops and implements agency Media Relations Policy and Media Relations Plan.

Researches and develops public relations program components such as scripts, news releases, speeches, brochures, publications, fact sheets, billboards, and posters.

Plans and coordinates agency seminars and special events. Assists with program selection, schedules speakers, selects sites, designs and distributes invitations and arranges equipment.

Develops audio-visual presentations.

Interacts with top level agency staff, news media representatives, other agency public relations officials, legislators, federal agency and international organizations representatives, and the governors press office on issues relating to public relations activities within the department or office.

Researches materials for and writes speeches on selected topics for agency executives.

Coordinates publicity for agency events. Sets up displays, gives tours, and audio-visual presentations.

Conducts regular public relations campaigns with assistance of agency media liaisons across the state.

Responds to electronic commerce inquiries for the agency.

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity tomake a differencethrough public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:

Insurance Coverage More information can be found at https://info.groupbenefits.org/

Parental Leave– Up to six weeks paid parental leave

More information can be found athttps://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx

Holidays and Leave – State employees receive the following paid holidays each year:

New Years Day

Martin Luther King, Jr. Day,

Mardi Gras,

Good Friday,

Memorial Day,

Independence Day,

Labor Day,

Veterans Day,

Thanksgiving Day and Christmas Day.

Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement – State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):

Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video (https://lasersonline.org/wp-content/uploads/2016/07/YourRetirementSystem.mp4) to give you more detailed information about their system

Teachers Retirement System of Louisiana (www.trsl.org),

Louisiana School Employees Retirement System (www.lsers.net), among others

01

LDR-Do you have any friends or family members who currently work for LA Department of Revenue? If so, please list their name(s) and relation to you. If not, please enter “N/A”.

02

LDR- LA. R.S.15:587.5, 587.6 and the IRS require the Louisiana Department of Revenue (“LDR”) to conduct a criminal history records check of a prospective employee who will access federal tax information to perform his job duties. If you are given a conditional offer of employment, a criminal history records check will occur before your first day of work. The check requires submission of your fingerprints that will be run through national and state databases to determine if any criminal offenses are connected to your name. Your name will also be run through local databases to check the same. After that, you will be subject to these checks, at minimum, every 5 years during your employment at LDR. Check the “Yes” box below to show your understanding of this information.

Yes

No

03

CE: Rate your ability to communicate effectively based on our definition: The ability to relay information correctly and appropriately to connect people and ideas.

1= I have no experience and/or am uncomfortable communicating effectively

2= I have limited experience or require assistance to communicate effectively

3= I can communicate effectively

4= I can communicate effectively and help others improve their communication

04

CE: Explain your rating by providing specific and relevant examples in the box below.

05

DE: Rate your ability to display expertise based on our definition: The ability to exhibit specialized skills or knowledge gained from experience or training.

1= I have no experience and/or am uncomfortable displaying expertise

2= I have limited experience or require assistance to display expertise

3= I can display expertise

4= I can display expertise and help others improve their ability to display expertise

06

DE: Explain your rating by providing specific and relevant examples in the box below.

07

LT: Rate your ability to leverage technology based on our definition: The ability to use technology and its related processes to further organizational goals.

1= I have no experience and/or am uncomfortable leveraging technology

2= I have limited experience or require assistance to leverage technology

3= I can leverage technology

4= I can leverage technology and help others improve their ability to leverage technology

08

LT: Explain your rating by providing specific and relevant examples in the box below.

09

Are you expected to graduate within the next 90 days?

Yes

No

10

If you answered yes to the previous question, please enter your anticipated graduation date. If you answered no, please enter N/A.

Required Question

Agency

State of Louisiana

Address

For agency contact information, please refer to

the supplemental information above.

Louisiana State Civil Service, Louisiana, 70802

Phone

(866) 783-5462

Website

http://agency.governmentjobs.com/louisiana/default.cfm

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