Care Coach Connect Community Health Worker West Texas

Opportunities at WellMed , part of the Optum family of businesses. We believe all patients are entitled to the highest level of medical care. Here, you will join a team who shares your passion for helping people achieve better health. With opportunities for physicians, clinical staff and non-patient-facing roles, you can make a difference with us as you discover the meaning behind Caring. Connecting. Growing together.

CareCoach Connect Community Health Worker delivers a comprehensive model that plans/implements culturally sensitive and effective in-home family outreach services, while ensuring that services provided are in alignment with department requests and services. The CHW is responsible for providing outreach education services and basic information regarding clinic and community services to promote and encourage visits. The CHW will engage with a team of clinical and administrative staff to determine patient needs.

Primary Responsibilities:

Engages members primarily face to face or over the phone to discuss their need for provider follow up

Creates a positive experience and relationship with the member

Proactively engages the member to manage their own health and healthcare decisions

Provides member education on community resources and benefits

Listens actively, communicates with empathy, and gathers information in a respectful manner

Conducts outreach to encourage participation in health-related programs, services, and/or providers

Engages patients by driving to the homes of the unable to reach population by trying to get a provider visit

Utilizes methods that promote learning and positive behavior change

Uses a variety of interactive teaching and coaching methods for different learning styles

Utilizes the appropriate material to leave behind to the patient’s home

Prepares and distributes educational materials and presents at community events

Performs all other related duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

Texas driver’s license

Ability to attain CHW certification within 1 year of hire

2 years of experience within the community

Ability to maintain and contribute to a safe working environment

Ability to work with others as part of a team

Ability to travel up to 75% around the Lubbock, Texas area to meet with members in their homes, the hospital or in a long-term care setting

Currently reside in the Lubbock, Texas area

This position requires Tuberculosis screening as well as proof of immunity to Measles, Mumps, Rubella, Varicella, Tetanus, Diphtheria, and Pertussis through lab confirmation of immunity, documented evidence of vaccination, or a doctors diagnosis of disease

Preferred Qualifications:

High School diploma/GED

Current Certification as Community Health Worker by the State of Texas

2 years of experience in the delivery of service that are resident-driven and work with families to address multiple issues in-home and/or community-based environment

Bilingual(English/Spanish) (read, write, and speak)

Physical Qualifications:

Ability to lift up to 50 pounds

Ability to push or pull heavy objects using up to 70 pounds of force

Ability to sit for extended periods of time

Ability to stand for extended periods of time

Ability to use fine motor skills to operate office equipment and/or machinery

Ability to properly drive and operate a company vehicle

Ability to receive and comprehend instructions verbally and/or in writing

Ability to use logical reasoning for simple and complex problem solving

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.