Secretary 1

Secretary 1

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Secretary 1

Salary

$35,256.00 – $51,334.40 Annually

Location

Mount Pleasant – 52641 – Henry County, IA

Job Type

Full-time

Job Number

25-00988

Agency

400 Health & Human Services – Community Access & Eligibility – Assistance Programs

Opening Date

10/18/2024

Closing Date

10/28/2024 11:59 PM Central

LinkedIn Tag

#LI-POST

Point of Contact

NUthoff@dhs.state.ia.us

Description

Benefits

Questions

Job Description

SUMMARY:

To ensure the Department of Health and Human Services is providing the best service to the citizens of Iowa, applicants should demonstrate exceptional customer service skills, integrity, a strong work ethic, and exceptional attention to detail, along with the following skill set.

RESPONSIBILITIES:

This position performs and oversees administrative secretarial duties for field operations, for the Eastern Iowa Service Area, Mt. Pleasant, IA, Division of Community Access and Eligibility. This position requires a high level of initiative, effort, and commitment towards completing assignments accurately and efficiently. The position requires attention to detail, working and communicating with internal and external clients, and customers to meet their needs in a polite, courteous and cooperative manner.

General duties include – Providing administrative assistance to the management and leadership teams, in addition to providing support to the Secretary 2, Clerk Specialist, Accounting Clerk 2 and other clerical staff throughout the Eastern Service Area. This position works in conjunction with Public Service Supervisor and Business Manager to coordinate office operations. This position assists with State car reports and accounts receivable and payable. This position provides backup to reception areas; schedules appointments; provides reception coverage; answers telephones and responds to questions/route callers in a professional and courteous manner, to include other counties. This position performs secretarial duties as required for management staff, including the Income Maintenance Supervisors, Social Work Supervisors, and other management staff as directed to include, but not limited to assisting customers seeking public assistance programs, placing and receiving phone calls, email correspondences, and ensuring maintenance of State cars. This position acts as a system site back-up for computer related issues. Staff meeting attendance, training and manual review is required on a continuous basis to keep current on policy and procedure.

This position may require travel to assist with tasks throughout the Eastern Iowa Service Area to ensure operational needs are met.

Please include in your resume additional languages you may be able to speak, read and/or write for consideration.

Requirements & Essential Functions:

This position carries out customer service activities requiring regular attendance at work and to report to work on time. Income Maintenance and Child Welfare Service processes contain critical time frames and excessive absenteeism negatively impacts the meeting of those time frames subsequently affecting customers and other community partners.

Within the assigned office environment, this position provides administrative and office support to internal and external customers. This position interacts with employees and customers in a positive customer service manner in order to resolve problems and answer customer inquiries. Customer contacts may include correspondence, telephone, or walk-ins to the local office.

This position requires the ability to obtain information from a wide variety of sources, including written materials, documenting telephone conversations, searching computer databases in order to interpret information and accurately communicate the information to others.

This position performs mathematical calculations in the process of managing payments, receipt writing, and reconciling invoices.

This position requires the ability to comprehend and apply code and rules in the performance of duties in order to meet performance standards.

This position requires effective communication in writing as well as orally to express ideas and facts to individuals or groups; in addition to the ability to actively listen in an effort to facilitate the exchange of information in order to provide positive and professional customer service both within the agency and in the community.

This position requires troubleshooting problematic situations to find innovative solutions to present to administration and supervisors. This position requires the ability to confront crisis situations and high stress situations in a calm and orderly manner, maintaining confidential information as required by the agency and assuring safety is a top priority for all in the office.

This position prioritizes and organizes work tasks in such a way that deadlines are met and work performance meets expectations.

This position identifies rules, principles, or relationships that explain reasonable facts, data, or other information that analyzes information and correct inferences or draws accurate conclusions.

This position at times assists IT in maintaining and troubleshooting office equipment (printers, copiers, scanners) issues, and computer related concerns of staff.

This position interacts in a team environment to manage group processes, facilitate and encourage cooperation pride, trust and group identity, fosters commitment and team spirit; works with others to achieve goals.

Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify

Minimum Qualification Requirements

Experience equal to one year of full-time clerical or closely related work;

OR

post high school course work in an accredited secretarial, business, or closely related curriculum may be substituted for the required experience on a month-for-month basis;

OR

completion of thirty (30) semester (or equivalent) hours of undergraduate college level course work may be substituted for the one year of required experience;

OR

certification from the State of Iowa Administrative Assistant Certificate Program will substitute for six months of the required experience;

OR

employees withcurrentcontinuous experience in the state executive branch that includes permanent status as a Typist–Advanced.

For additional information, please click on thislink to view the job description. (https://das.iowa.gov/sites/default/files/hr/documents/classandpay/JobClassDescriptions/Secretary1-00025-90025.pdf)

Why Choose the State of Iowa?

At the heart of our commitment to excellence is a dedication to our most valuable asset – our employees. Discover the outstanding benefits that set us apart as an employer of choice.

Our Robust Benefits Package Includes:

Competitive Compensation:

Enjoy a competitive salary that reflects directly on your skills and expertise.

Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendlyTotal Compensation Calculator (https://das.iowa.gov/media/3773/download?inline) .Gain insights into your comprehensive annual compensation, including salary and State-provided benefits.

Health and Wellness:

Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.

Retirement Planning:

We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind.Click here to learn more about IPERS (https://ipers.org/members) .

Paid Time Off:

Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.

Professional Development:

Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.

Employee Assistance Program (EAP):

We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.

Diversity and Inclusion:

Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.

Join Us – Elevate Your Career:

Ready to elevate your career with the State of Iowa?Click here (https://iowa.attract.neogov.com/recruitment/p/benefits) to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!

01

Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely.Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question.Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.

Yes – I understand and agree.

No

02

PLEASE READ CAREFULLY

Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?

No – I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

Yes – I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

03

How many years of full-time clerical work experience do you have?

No experience

Six months to less than one year of full-time clerical work experience

One year or more of full-time clerical work experience

Less than six months of full–time clerical work experience

04

How many months of COMBINED post high school course work in an accredited secretarial, business, or closely related curriculum AND full-time clerical work experience do you have?

No full-time clerical work experience and specified education to a combined total of less than six months

Six months to less than one year of the combined clerical work experience AND specified education

One year or more of the combined full-time clerical work experience and specified education

05

How many months of full-time clerical work experience AND undergraduate course work do you have? 30 semester hours would equal 12 months experience, 15 semester hours would equal 6 months experience.

No undergraduate course work/full-time clerical work experience to less than six months of the specified education and work experience

Six months to less than one year of the combined specified education and full-time work experience

One year or more of the required education and full time work experience

06

If you have completed the certification from the State of Iowa Administrative Assistant Certificate Program, how many months of full-time clerical work experience do you have?

I do not have the Iowa Administrative Assistant Certificate

No full-time clerical work experience to less than three months of full-time clerical work experience

Three months to less than six months of full-time clerical work experience

Six months or more of the required full-time clerical work experience

07

If you are a CURRENT employee for the State of Iowa (executive branch): Do you have current continuous experience in the state executive branch that includes permanent status (i.e., six months or more) as a Typist–Advanced?

Yes

No

I am not a current State of Iowa employee.

08

Do you have a combination of one year of post high school education or full-time work clerical or closely related experience? 30 semester hours equals one year of experience.

Yes – I have the one year of post high school education and/or work experience

No – I do not have the one year of post high school education and/or work experience

09

Are you a current permanent State of Iowa employee (Executive Branch) with current continuous experience in the state executive branch that includes experience equal to eighteen months of work as Clerk, Clerk Advanced, Clerk Specialist, Accounting Clerk 1, 2 and 3, or Storekeeper 1, 2 and 3?

Yes – I am a current State of Iowa employee and have experience of eighteen months in one of the classifications listed

Not applicable – I am not a current State of Iowa employee

I am a current State of Iowa employee but do not have the required time in the classifications identified

10

Do you have one year of full-time work experience in clerical or a closely related work area?

Yes

No

Required Question

Agency

State of Iowa

Website

hhs.iowa.gov

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