Lead Digital Product Manager – Enterprise Product – Hybrid

UnitedHealth Group is a health care and well-being company that’s dedicated to improving the health outcomes of millions around the world. We are comprised of two distinct and complementary businesses, UnitedHealthcare and Optum, working to build a better health system for all. Here, your contributions matter as they will help transform health care for years to come. Make an impact with a diverse team that shares your passion for helping others. Join us to start Caring. Connecting. Growing together.

Quality at UnitedHealth Group means striving for excellence in everything we do in order to help us achieve our Mission. Simply put, it’s in our DNA and why we’re in business — to help people. Our Mission serves as our why; our Values unite us around how we will achieve it. Because when we follow our Mission and live our Values, we deliver Quality. 

Optum Consumer Experience and Digital Product focuses on delivering exceptional digital experiences and building capabilities that enhance consumer satisfaction, engagement and loyalty across various digital touchpoints. Our team is dedicated to leveraging technology, data and design to create seamless, intuitive and accessible experiences that meet consumer needs and preferences. We strive to drive innovation, continuous improvement and excellence in consumer experiences.

As a Lead Digital Product Manager, you will be at the forefront of driving the development and enhancement of our Enterprise digital payments product, enabling seamless and frictionless health payments and financial experiences. As an individual contributor, you will collaborate closely with cross-functional teams to define product strategy, prioritize features, and ensure successful execution of our digital roadmap. This role offers a unique opportunity to make a significant impact on our digital product portfolio, shaping the future of our offerings and delivering exceptional value to our customers.

Primary Responsibilities:

Product strategy: Define and communicate the strategic vision for our Enterprise digital payments product, aligning it with business goals and customer needs

Roadmap planning: Develop and maintain a comprehensive product roadmap, prioritizing features and enhancements based on customer feedback, market research, and business objectives

Cross-functional collaboration: Collaborate closely with design, engineering, marketing, and sales teams to ensure alignment and successful delivery of product initiatives

Requirements gathering: Work with stakeholders to gather and prioritize product requirements, ensuring alignment with business goals and user needs

Agile product development: Oversee the end-to-end product development process, from concept ideation and design to development, testing, and launch

User experience (UX) optimization: Advocate for user-centered design principles, supporting user research and usability testing to inform product decisions

Performance monitoring and reporting: Define and track key performance indicators (KPIs) to measure the success of our digital products, iterating based on data-driven insights. Communicate key management by objectives (MBOs) and performance metrics to leaders at a regular cadence or ad hoc per line of business requests

Market analysis: Conduct market research and competitive analysis to identify market trends, customer needs, and opportunities for product differentiation

Stakeholder communication: Lead and define product strategy, digital best practices, roadmap updates, milestones and challenges to stakeholders and external partners as needed, fostering transparency and alignment

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

7 years of experience in digital product management, preferably in the digital payments or e-commerce domain

2 years in a leadership role and a proven track record of successfully leading initiatives and delivering digital products or services that meet customer needs and business objectives

Understanding of payment processing, integration with platforms like Stripe, and digital wallet technologies

Pronounced strategic thinking and analytical skills, with the ability to translate market insights into actionable product strategies

Knowledge of web and mobile technologies, UI/UX design principles, and digital marketing concepts

Deep understanding of agile methodologies and product management best practices, with experience in leading agile product teams

Experience with product management tools such as JIRA, Confluence, Aha!, or similar

Experience working in a fast-paced, dynamic environment and ability to adapt quickly to changing priorities and business needs

Commitment to a hybrid schedule that includes 3 days in office in Eden Prairie each week

Preferred Qualifications:

Customer Focus: Clear customer empathy and experience in conducting user research and usability testing

Analytical Skills: Proficient in data analysis and metrics-driven decision-making

Strategic Thinking: Ability to develop and implement long-term strategies to enhance payment functionalities and user experience

Communication Skills: Effective communication and interpersonal skills to collaborate with various stakeholders

Outcome-Oriented: Ability to articulate the why behind driving outcomes over outputs, ensuring that initiatives deliver tangible value to the organization

Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and influence stakeholders at all levels of the organization

Total Compensation. As part of your total compensation package, which includes base, bonus opportunity, PTO and holiday pay, you will also receive these benefits at these rates, not to mention a remote work opportunity and healthy work/life balance.

UHG Benefits (http://uhg.hr/uhgbenefits)

Benefits pricing (http://uhg.hr/uhgbenefits)

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.