Operations Associate II – Cash Services Management

Job Summary Job Description What is the opportunity? As an Operations Associate II in the cash services management team, you will provide analysis, processing, and customer service support for exception-based complex and/or highly specialized Operations processes. This role encompass various roles and responsibilities from Deposit, Disbursement, and ACH. In addition, you will also provide customer service for check printing, deposits to complex and branch cage associates while also handling the reconcilement of branch depository locations, Internal/External ACH support and exception processing. What will you do? The department review and approval of ACH and Check request transactions Reconcilement of multiple DDA Bank Accounts Customer services to various areas and departments of RBC Deposits to complex and branch cage associates, client associates as well as departments within Operations Deposit errors, deposit concentration for firm funding What do you need to succeed? Must-have 4-year degree from an accredited university or equivalent OR High school diploma or equivalent AND 2 year of job-related experience Positive attitude, ability to communicate effectively, both verbally and in writing Ability to handle multiple priorities in a fast paced and deadline driven environment Ability to work independently and within a team environment Strong customer service, organizational skills, attention to detail and confidentiality Nice-to-have 4-year degree from an accredited university in business, finance or related field 1 year business, finance, customer service and/or accounting/bookkeeping experience Previous processing experience in a financial operations role General knowledge of Microsoft Excel, Word and Access Whats in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable Leaders who support your development through coaching and managing opportunities Ability to make a difference and lasting impact Work in a dynamic, collaborative, progressive, and high-performing team Flexible work/life balance options Opportunities to do challenging work Opportunities to take on progressively greater accountabilities Access to a variety of job opportunities across business Job Skills Active Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time Management Additional Job Details Address: 250 NICOLLET MALL:MINNEAPOLIS City: Minneapolis Country: United States of America Work hours/week: 40 Employment Type: Full time Platform: WEALTH MANAGEMENT Job Type: Regular Pay Type: Salaried Posted Date: 2024-10-18 Application Deadline: 2024-11-01 Inclusion and Equal Opportunity Employment At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities. We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. RBC is an equal opportunity emplo er committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status or any other legally-protected factors.