Van Driver

ABOUT THE TEAM
Shaner has an exciting opportunity at our Edina Residence Inn (133 rooms) located in Edina, Minnesota. Centrally located off I-494 and adjacent to Centennial Lakes Business Park, Residence Inn Minneapolis Edina is attached to the Indoor Edinborough Park, which features an Olympic-sized pool and track. The hotel features interior corridors, 133 two-room suites with fully equipped kitchens, and complimentary breakfast daily.
ABOUT US
Shaner Hotel Group
Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com!
JOB DESCRIPTION

– Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
– Greet arriving guests/visitors; bid farewell to departing guests/visitors.
– Assist guests and visitors into and out of the hotel van, including loading/unloading luggage.
– Ensure that all driveways are kept clear; that vehicles are not parked or left standing in illegal spaces.
– Monitor all parking areas/levels; report any vehicle/safety hazards; unauthorized personnel or potential security problems to Manager.
– Monitor and maintain cleanliness and organization of all work areas; rectify any deficiencies.
– Identify and explain hotel facilities and features to guests while escorting them to the hotel.
– Relay accurate directions to guests on inquiries of transportation within the local area.
– Handle guest complaints by ensuring guest satisfaction.
– Monitor and maintain appearance of hotel van.
– Ensure confidentiality of hotel guests and security of guests possessions.
– Other duties as assigned.

Responsibilities
Hotel Van Drivers operate the hotel shuttle/van to transport guests safely and courteously to their desired location(s).
Qualifications

– Valid drivers license in the state of hotels operations.
– Excellent driving record.
– Must be 21 years or older.
– Ability to provide legible communication and directions.
– Previous guest relations and/or training.
– Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
– High school graduate or equivalent, some college preferred.
– Bilingual English/Spanish a plus.
– Knowledge of local activities and attractions appropriate for clientele.