Business Manager

Summary The Business Manager position is located in the Department of Veterans Affairs (VA), Veterans Health Administration (VHA), Veterans Integrated Services Network 23 (VISN 23), at the St. Cloud VA Medical Center (V AMC) in St. Cloud, Minnesota; reports directly to the Associate Medical Center Director. S/he works at a level 3 hospital which offers a comprehensive range of services including internal medicine, general surgery, audiology, dental, optometry, womens health, and rehabilitation, etc. Responsibilities Major duties include, but are not limited to: Direct oversight of all Health Administration Service (HAS) activities. Formulating and issuing policy related to patient administration. Developing and maintaining a comprehensive patient administration program providing services and technical counsel. Responsible for developing long, mid, and short-range plans to ensure efficient and effective medical administration operations. Serves as the subject matter expert for all medical center staff concerning eligibility and enrollment for medical care. Formulates and implements administrative and clerical procedures to ensure expeditious and efficient processing of work and in-service training. Conducts bed utilization studies, analyses and evaluations including the facility workload report. Provides administrative processing necessary for admissions, discharge and transfers of patients. Evaluates patient and public attitudes towards the Medical Center. Represents the Medical Center through presentations at public functions, participation in community programs affecting veterans, and attendance at special meetings. Work Schedule: Monday – Friday, 8:00am – 4:30pm. Compressed/Flexible: Not authorized. Telework: Ad-hoc: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework at supervisors discretion six (6) or more hours per pay period. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Business Manager/PD904400 Relocation/Recruitment Incentives: Not authorized. Critical Skills Incentive (CSI): Not approved. Permanent Change of Station (PCS): Not authorized. The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veterans community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor Americas Veterans by providing exceptional health care that improves their health and well-being. Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) – See “Additional Information” below for details. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/28/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. You may qualify based on your experience as described below: Specialized Experience: You must have one (1) year of specialized experience equivalent to at least the next lower grade, GS-12, in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: familiarity with providing oversight, guidance, and auditing of medical facility programs (i.e. Health Information Management, Member Services, and Veterans Transportation Service (VTS)); familiar with policy relating to patient administration; sound administrative practices; defining roles and responsibilities; and compliance with and enforcing applicable laws; developing and maintaining a patient administration program; providing services and technical counseling to meet procedural, legal, and administrative requirements relating to the care and treatment of patients. Preferred Experience: Leadership skills, ability to build coalitions, and strong communicator. You will be rated on the following Competencies for this position: Administration and Management Customer Service Interpersonal Skills Leadership Organizational Awareness Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary but also demands some standing, walking, bending, lifting, and carrying of charts, clinical folders, forms, and miscellaneous supplies to various locations within the medical center. The incumbent frequently walks to various parts of the medical center including patient care areas; from time to time this may include interaction with individuals with infections and potential contagious conditions. Work Environment: The work environment involves every day risks or discomforts associated with normal safety precautions typical of an office and medical center. When in patient care environments some additional risk may be experienced. There is generally adequate light, temperature control and ventilation in the work area. May require occasional travel. For more information on these qualification standards, please visit the United States Office of Personnel Managements website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level. Additional Information This job opportunity announcement may be used to fill additional vacancies. Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicants criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.