Lead Patient Coordinator Sr.

Job Description

Who is Saint Louis University? Founded in 1818, Saint Louis University is one of the nations oldest and most prestigious Catholic universities. SLU, which also has a campus in Madrid, Spain, is recognized for world-class academics, life-changing research, compassionate health care, and a strong commitment to faith and service.

All About You

Job Summary

Under general supervision, provides clinical office support to ensure patient satisfaction: schedules appointments, performs check-out functions; verifies insurance benefits; maintains various records and databases of information; prepares correspondence.

Job Duties

– Performs office support for the clinical practice; answer phones; responds to inquiries; refers, routes or places calls; places patient follow-up calls; make copies and scan/fax documents.

– Greets and assists visitors, patients, etc.; obtains initial patient information; places patient follow-up calls; route calls to nurse pool through Epic.

– Provides registration, check-in, and check-out support in the clinic; troubleshoots patient issues with online check in or scheduling, schedules patient follow-up appointments and same day/next day testing.

– Collections of copays or past due balances.

– Reviews and maintains demographic and insurance information; obtains and issues referrals.

– Performs insurance verifications and related tasks.

– Data entry and customer service related to university immunization and health insurance policies.

– Monitors and schedules from departments referral queue and in-basket through Epic.

– Researches and resolves patient referral problems; oversees operations to ensure patient satisfaction.

– May collaborate with department leadership to ensure performance of daily activities.

– Attends daily huddle, staff meetings, and interacts with clinical team.

– Performs other duties as assigned.

Knowledge, Skills, and Abilities

– Knowledge of medical terminology and procedures

– Knowledge of insurance plans and referral procedures

– Knowledge of office practices and procedures

– Ability to operate various office equipment

– Ability to operate personal computer with various software programs

– Ability to respond to questions in a tactful and professional manner

– Ability to work with constant interruptions

– Ability to maintain records and files

– Ability to maintain confidentiality

– Excellent organizational and multitasking abilities.

– Strong communication and interpersonal skills.

– Ability to work effectively in a fast-paced environment, especially during peak periods of student activity.

– Proficiency in using office software and EHR systems.

The hours for this position are 8:00 am to 5:00 pm, Monday thru Friday.

Minimum Qualifications

High school diploma or equivalent; supplemented with two (2) years of related work experience.

– Previous experience in a medical office or patient care setting preferred.

– Experience with electronic health records (EHR) EPIC system is a plus.

Benefits

We offer benefits including vacation and sick leave, health/dental/vision/life insurance, 403B retirement savings plan and match, tuition remission, employee assistance program and wellness program

Function

Clinical Other

Scheduled Weekly Hours:

40

Saint Louis University is an equalopportunity/affirmativeaction employer. All qualified candidates will receive consideration for the position applied for without regard to race, color, religion, sex, age, national origin, disability, marital status, sexual orientation, military/veteran status, gender identity, or other non-merit factors. We welcome and encourage applications from minorities, women, protected veterans, and individuals with disabilities (including disabled veterans). If accommodations are needed for completing the app ication and/or with the interviewing process, please contact Human Resources at 314-977-5847.

Saint Louis University is an equal opportunity/affirmative action employer. All qualified candidates will receive consideration for the position applied for without regard to race, color, religion, sex, age, national origin, disability, marital status, sexual orientation, military/veteran status, or other non-merit factors. We welcome and encourage applications from minorities, women, protected veterans, and individuals with disabilities (including disabled veterans). If accommodations are needed for completing the application and/or with the interviewing process, please contact Human Resources at 977-5847.