Customer Service Representative

This job was posted by https://www.kansasworks.com : For more
information, please see: https://www.kansasworks.com/jobs/13077495

Summary/Objective
The Customer Service Representative (CSR) receives and pays out money,
as well as accurately keeps records of money and negotiable instruments
involved in a financial institutions various transactions. The CSR is
responsible for providing effective customer service for all customers
by using excellent service skills and is expected to communicate
effectively with team members within the bank.

Essential Functions
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. The physical demands
described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job.

– Provides exceptional customer service as the banks primary contact
with the public. Gives undivided attention to each customer, smiles
and greets them in a friendly manner.
– Receive checking and savings deposits: verify cash and endorsements,
receive proper identification for cash back and issue receipts of
deposit.
– Answer basic customer inquiries regarding interest rates, service
charges and account histories while complying with disclosure
requirements, regulations and consumer privacy policies.
– Open new accounts on personal side.
– Cross-sell bank products and services.
– For new accounts, compliance with Bank Secrecy Act, OFAC and USA
PATRIOT Act including Customer Identification Program for new
customers, accurate completion of new account activity profile,
customer due diligence-beneficial ownership, identifying high risk
accounts at account opening, and reporting suspicious activities to
Supervisor or BSA Department.
– Must be a notary.
– Required to work the drive-up.
– Will float when needed(at the direction of the RTM), in market
area.
– Must be able to work in a Saturday staff rotation.
– Manage checking, CDs and savings accounts.
– Manage vault and coin.
– Manage branch capture and branch end of day
– Manage authorized signers.
– Manage scheduled transfer and funds managements.
– Follow all bank policies and procedures. Compliance with Bank
Secrecy Act, OFAC and USA PATRIOT Act including accurate completion
of CTR, Monetary Instrument log, and reporting of suspicious
activities to Supervisor.
– Must be able to pay attention to details while performing multiple
tasks simultaneously for periods of 2 hours or longer.
– Must show up to work regularly without excessive absences.
– Must have fluency in English for effective job performance. Must be
able to speak clearly, distinctly and be understood by co-workers
and customers. Bi-lingual is a plus but not necessary.
– Must be able to demonstrate strong computer skills including MS
applications, loan software, etc.
– Must be able to communicate to co-workers and customers concisely to
answer questions, explain nuances of transactions, clarify new
procedures, and ask questions for clarification.
– Handwriting must be legible and in standard bank-specified format
for clear reading by scanners and software.
– Numbers must be recorded on forms in correct and accurate order and
entered into computer systems in correct and accurate order.
– Writing skills must include the ability to spell correctly and use
proper grammar and punctuation. This includes both e-mail and formal
letters.
– Must be able to learn procedures within a bank-specified timeline
and follow them accurately and consistently according to bank
standards.
– Must be able to learn new duties and procedures and implement them
into work habits within bank-specified timelines.
– Must be able to see in ord er to view a computer screen, count money,
know when a customer needs assistance, and follow security
procedures.
– Must be able to hear and understand customer requests.
– Must be able to read accurately and retain information that was read
and apply it.
– Must possess strong interpersonal skills when interacting with
internal and external customers.
– Must be able to lift and carry 20 pounds.
– Must be able to stand or sit for long periods (4 hours or more).
Requires ability to sit at higher than standard chair height or the
ability to stand for periods of 4 hours or more, as well as the
ability to safely and efficiently move to different stations in the
teller area, most/all of which are higher than desk height.
– While performing the duties of this job, the employee is regularly
required to talk and hear. The employee is frequently required to
sit, stand; walk; use hands to finger, handle or feel; and reach
with hands and arms.
– Other duties as assigned.