Field Service Engineer Intermediate

Its fun to work in a company where people truly BELIEVE in what they are
doing!
Headquartered in Arvada, Colorado with operations and presence in Europe,
the Middle East, India, Asia, Japan and China, Sundyne is a global
manufacturer of precision-engineered, highly reliable, safe and efficient
centrifugal pumps and compressors for use in chemical, petrochemical,
hydrocarbon, hydrogen, pharmaceutical, power generation and industrial
applications. Sundyne is a leader in delivering precision-engineered and
highly reliable pumps & compressors to many of the worlds most important
markets, including energy, chemical, industrial, carbon capture,
clean hydrogen, and renewable fuels. Sundyne pumps and compressors are
available in API, ANSI/ASME, ISO and other industry compliant designs.
To learn more about the Sundyne family of precision-engineered pumps and
compre

Position Description
As a part of our global field service team the field service engineer provides
field and factory support to our customers and channel partners and
communicates with internal departments, necessary for the continuous
improvement of Sundyne pump and compressor products and processes. The field
service engineer will become technically familiar with all Sundyne products
and work closely with job site personnel providing technical expertise and
supervision over the installation, pre-commissioning, commissioning, and
troubleshooting of new and existing equipment with a heavy emphasis on
controls and instrumentation. This position requires PLC and rotating
equipment knowledge or mechanical experience.
Domestic and international travel up to roughly 20% is required of this
position.
Base Salary plus overtime up to a certain level

Job Duties & Responsibilities
Perform job functions following all safety regulations and processes and take
all required Sundyne job safety training courses.
Technical knowledge of centrifugal pumps and centrifugal compressor
operations.
Technical expertise on complex failure modes on rotating equipment for either
mechanical, electrical or process related failure modes.
Ability to confirm selection of hardware on machines to analyze failure modes.
Excellent customer satisfaction by delivering exceptional customer service to
our customers and channel partners.
Lead Root Cause Failure Analysis (RCFA) with internal and external customers.
Create and manage cases in Microsoft CRM software to respond to
service/customer service requests from customers and channel partners.
Train outside customer and channel partners in quarterly factory training
courses.
Travel to customer sites and manage activities related to the installation,
pre-commission, and commissioning of Sundyne equipment (API machines and
non-API machines).
Manage the completion of on-site activities on site by overseeing customers
craftsmen to properly complete activities per OEM and API specifications.
Ensure all completion of customer and OEM documentation for on-site activities
with thorough reports.
Communicate, collaborate effectively, and be professional with all levels
of the job site and internal Sundyne personnel.
Technical knowledge of all Sundyne products to include assembly and
disassembly procedures and the commissioning of equipment with emphasis on
controls and instrumentation.
Travel to customer sites to supervise rebuilding of existing machines per OEM
specifications.
Control system logic expertise to troubleshoot units in the field and/or
ensuring that the control system is set up for proper operation of Sundyne
equipment.
Independently perform warranty evaluations at customer sites and on returned
hardware ensuring that failure modes are or are not warrantable.
Timely and accurate submittal of all required paperwork to include onsite time
sheets and travel and expense reports.
Mentor and train junior engineers to properly perform service work in the
field per OEM and API specifications.

Successful Candidate:
Knowledge of process control equipment and reading P&ID drawings to
troubleshoot issues in the field.
Experience with Cause & Effect diagrams, P&IDs, and API seal plans.
Ability to read mechanical prints and GD&T for confirmation of parts being
within OEM specifications.
Excellent people skills with the ability to communicate and act
professionally.
Self-directed with the ability to work independently and have a high level of
self-confidence.
Ability to train and mentor junior FSEs.
Have a passion to learn new skills and enjoy problem solving.
Strong ability to adapt on customer sites to manage customer expectations and
availability of resources on site.
Technical writing skills to properly perform reports and RCFA.
Previous experience with international travel and field service trips.
Experience with PLCs or rotating equipment/mechanical experience required.

Desired Credentials:
4-year college degree in Mechanical or Electrical/Electronic Engineering
with 3-5 years field experience
2-year technical degree in related field with 7 years field experience
Will be capable of working both independently as well as in a team
environment.
Will have strong attention to detail, and a high degree of focus on customer
satisfaction.
Will have strong personal organization and time management skills.
Flexibility to work multiple projects at varying stages of completion and
multitask.
Experience with PLC and control logic.