Customer Care Tech II

Job Description:Provides receptionist and clerical support in preparing,
coordinating and compiling patient records, answering phones, and
scheduling appointments.

Scope

1.Provides exceptional customer service through all daily interactions with
both externaland internal departmental contacts
2. Receives all incoming requests for notices of material transport,
medical/surgical supplies, and patient care equipment. Prioritize requests
and dispatches personnel and/or volunteer staff to fulfill transport and
supply requests in accordance with departmental response service standards.
3. Provides timely follow-up information to requesting departments regarding
canceled transports, supply outages, and other supply or transport related
problems. Also provides this information to the Supervisor.
4. Issues and credits supply items on the Lawson system in a timely manner.
5. Coordinates and fills routine supply orders for ancillary departments.
6. Answers phones and receives requests via the fax machine, call downs,
walk-ins, tube system, and/or computer. Resolves customer issues,
relating to order discrepancies, distribution of inventory/equipment,
accurately enters computer data, and initiates, compiles and maintains
necessary records and reports.
7. Serves as a Customer Care Technician I as needed.
8. (All SCL jobs) Promotes mission, vision, and values of SCL
Health, and abides by service behavior standards.
9. (All SCL jobs) Performs other duties as assigned.
10. (If applicable) May be required to float to other departments
(within scope of competency and qualifications) based on business need.
11. (If applicable) May be required to be placed on-call during a
regularly scheduled shift.

Minimum Qualifications

Required
High School Diploma or GED is required

Preferred
Associates degree and/or continuing education is preferred

One (1) years in a customer care related roll preferable in a healthcare
supply chain environment including knowledge of patient related supplies,
materials, equipment, and computer skills is preferred One (1)years
of experience acting as a Customer Care Technician Level 1 or related position
Knowledge of MMIS, Lawson or other related inventory system is preferred

To perform this job successfully, an individual must be able to perform each
essential dutysatisfactorily. The requirements list must be representative of
the knowledge, skills, minimum education, training, licensure,
experience, and/or ability required. Reasonable accommodations may be made
to enable individuals with disabilities to perform the essential functions.

Physical Requirements:Interact with others by effectively communicating,
both orally and in writing.- and -Operate computers and other office equipment
requiring the ability to move fingers and hands.- and -See and read computer
monitors and documents.- and -Remain sitting or standing for long periods of
time to perform work on a computer, telephone, or other equipment.- and
-May require lifting and transporting objects and office supplies,
bending, kneeling and reaching.

Location:Intermountain Health Lutheran Hospital

Work City:Wheat Ridge

Work State:Colorado

Scheduled Weekly Hours:40

The hourly range for this position is listed below. Actual hourly rate
dependent upon experience.$18.29 – $22.54

We care about your well-being – mind, body, and spirit – which is why we
provide our caregivers a generous benefits package that covers a wide range of
programs to foster a sustainable culture of wellness that encompasses living
healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits packages for our Idaho,
Nevada, and Utah based caregivers, and for our Colorado, Montana, and
Kansas based caregivers; and our commitment todiversity, equity, and
inclusion.

Intermountain Health is an equal opportunity employer. Qualified applicants
will receive consideration for employmen without regard to race, color,
religion, age, sex, sexual orientation, gender identity, national
origin, disability or protected veteran status.

All positions subject to close without notice.

Our facilities do not discriminate against any person on the basis of race,
color, national origin, disability, or age in admission or access to,
or treatment or employment in, its programs, services or activities, or
on the basis of sex (gender) in health programs and activities