Senior Strategy Analyst – Video Services Loyalty

Company Summary

DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™.

Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile.

Department Summary

The Customer Retention Department blends marketing, operations, strategy, and analytics. Within Video Services, this team is highly visible to the Executive Leadership and drives initiatives to retain and monetize DISH’s customer base, including DISH and Sling brands. Our mission is to enhance customer loyalty by improving their experience and engagement.

Job Duties and Responsibilities

In this role, you will support the evolution of the DISH and SLING customer experience into the new age of Video Services. Below are just a few of the primary responsibilities you will own as part of the team.

Key Responsibilities:

Leverage analytic insights to drive initiatives and offers that enhance customer Loyalty through an evolving content delivery environment

Develop and utilize financial modeling to make strategic decisions and guide business initiatives in ways that maximize the video services bottom line

Identify and analyze industry trends to develop new retention strategies and support business direction

Spearhead the development of Loyalty-based AI/ML initiatives that drive churn enhancements and operational efficiencies

Lead projects dedicated to driving operational automation by integrating new technology

Effectively communicate complex storylines and data-driven recommendations up to the SVP level

Generate robust internal partnerships to project manage the implementation of developed operational tactics

Utilize SQL code, creative analytics, and advanced modeling to drive decisions as a key consultant to the business

Skills, Experience and Requirements

Education and Experience:

Bachelors degree (4-year) in a focus that demonstrates logical thinking

4 years of experience in a data-driven analytics or strategy role

Master’s Degree in a relevant field a plus

Skills and Qualifications:

Experience developing analytic models and dynamic reports with SQL, Tableau, and Excel that drive business direction and insights

Experience developing forecasts and financial modeling that drive project-based decisions

Proven success working with large datasets

Strong communication skills, with the ability to generate a meaningful story from data to both peer and executive audiences

Excellent project management and time management skills; ability to handle multiple projects simultaneously

Salary Ranges

Compensation: $72,350.00/Year – $103,400.00/Year

Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the roles location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer – Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. We are a true merit-based organization and work hard so there are no artificial barriers to ones potential success. DISH is committed to a workforce where everyones opportunities are limitless. Please note that you may redact or remove any information that identifies age, date of birth or dates of school attendance/graduation from your application documents before submission and throughout our interview process.