Patient Services Coordinator (Lakewood, CO)

Description

At Audibel, a subsidiary of Starkey Hearing Technologies, we are setting a
new standard for excellence in hearing healthcare with commitment to our
Patient Journey philosophy. This philosophy is driven solely by the special
needs of our patients and our commitment to serve them. That means carefully
guiding our patients on how to choose the best style and technology to enhance
their lifestyle.

The Patient Services Coordinator (PSC) is the face of the clinic and the
patients guide throughout his or her Journey to better hearing. The PSC is
responsible for coordinating all aspects of patient care. This includes
providing a professional and inviting front office experience, managing the
clinic schedule and patient accounts, maintaining patient records,
organizing special events, leading retention efforts and more. The PSC is an
essential component of the Clinic Team and a steward of its resources. The
hours for this position will be 8:30 AM – 5:00 PM (M-F).

Our Culture
An experienced team built around a culture of professional growth and
knowledge-sharing.
We celebrate innovation – providing our patients with the most innovative
technology and the most effective hearing devices.
We serve with passion, purpose and excellence.
Total Team Approach – Our staff functions together as a cohesive group of
hearing professionals.
We coordinate the individual expertise of all staff members to provide the
best possible care for our patients.
You Will Ensure a Positive Patient Experience
Immediately acknowledge, greet and service all guests in a friendly,
professional manner.
Check patients in and out of patient management software, track
orders/sales and maintain daily, weekly and monthly reports.
Utilize elevated customer service approach and communication style when
working with patients.
Direct and answer calls in a timely, professional fashion.
You Will Provide Administrative Assistance
Strategically manage patient schedule on behalf of Clinic Team.
Understand, support and track current marketing initiatives for the clinic.
Organize office, maintain supplies, and ensure accurate patient files.
Protect Patients Privacy, collect insurance information, and complete
insurance Authorization.
Maintain day-to-day operational procedures.
You Will Complete Varied Tasks
Lead Morning Huddle on behalf of Clinic Team at the start of each day.
Make deposits (transportation required) and maintain cashbox.
Reconcile all deposits daily and report weekly.

Results- Performance measures (How to Measure Success)
Customer Retention – Measured by active customers as a percentage of clinic
total customers.
Patient Referrals – Measured percentage of referrals from your active customer
database.
Same- or Next-day New Patient Appointments – Measured by the number of days
wait time for Hearing Consultation.
Days Sales to Cash – Measured by the number of business days payments are
outstanding.
Maximized Opportunities – Measured by the percentage of Hearing Consultations
completed with a companion (to scheduled).

Other Duties (Non-Measurable)
Support Northland Employee Corporate and/or Department guidelines.
Check and verify quality.
React to change productively and handle other essential duties as assigned.
Assist with development of clinic performance.

You Will Need
High school diploma preferred or equivalent work history.
1-2 years experience in a customer service or retail position preferred.
Proficient computer skills and knowledge of Microsoft Office Programs.
Industry familiarity encouraged.
Ability to manage all confidential information with complete discretion.

The above declarations are not intended to be an all-inclusive list of the
duties and responsibilities of the job described, nor are they intended to
be such a listing of the skills and abilities required to do the job.
Rather, they are intended only to describe t e general nature of the job.
#LI-HW1
#Audibel

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against
employees or applicants because they have inquired about, discussed, or
disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other
employees or applicants as a part of their essential job functions cannot
disclose the pay of other employees or applicants to individuals who do not
otherwise have access to compensation information, unless the disclosure is
(a) in response to a formal complaint or charge, (b) in furtherance
of an investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractors legal duty to furnish information. 41 CFR 60-1.35(c)

All American Hearing is an Equal Opportunity Employer
Minority/Female/Vet/Disabled.