Claims Coordinator

Closes: October 27, 2024
Starting Range: $20.63 to $26.20 per hour
Full Range: $20.63 to $28.99 per hour

Job Description

This position is responsible for the recovery of costs to repair and/or replace damaged Avista service facilities and equipment (“recovery claims”), and to provide support of Claims Department activities regarding claims for damages or personal injuries against the Company (“liability claims”), as assigned.  Incumbents are responsible for setting up, researching and documenting recovery claims, the creation of billing templates, invoicing, running monthly statements, and the settlement, compromise and collection of recovery claims.  Incumbent actively pursues the collection of recovery claims for the benefit of customers and works closely with other members of the Claims Department.  Incumbent is responsible for providing excellent service to members of the public, clients and customers.

Responsibilities

– Prepares correspondence and otherwise engages in discussions, negotiations and settlement of recovery claims and the collection of amounts owed on recovery claims. Resolves customers and client problems and concerns independently and professionally.
– Maintains records regarding recovery claims. Receives, prepares or verifies documents and information, searches for and compiles information and data to support recovery claims and, in as assigned by Claims Manager, liability claims.
– Processes recovery claims including preparing and submitting billing templates, creating invoices and monthly statements, explanation of the bill to persons receiving invoices, resolving issues such as the processing of payments, denying or negotiating claims and collecting payments when appropriate.
– Sends assigned uncollectable recovery claims to collections agencies as appropriate and addresses disputes regarding amounts invoiced.
– May be required to pursue small claims court actions for the recovery of amounts owed on a recovery claim.
– In coordination with the Claims Manager, negotiates monthly payment arrangement on assigned recovery claims and tracks compliance with agreements.
– Proactively collaborates with other departments as necessary document and invoice recovery claims. Reviews and analyzes supporting documentation supplied by crews, construction offices and operations, etc., for backup documentation to billing templates and invoices on assigned recovery claims and works with those departments to improve data collection processes where appropriate.
– Research insurance carriers, files claims with insurance carriers and corresponds with insurance carriers, in order to ensure timely collection on invoices and amounts due and owing for recovery claims that are covered by applicable insurance.
– Coordinates with local fire and law enforcement agencies to gather reports and information regarding recovery claims.
– Perform background checks on persons invoiced to determine whether there are assets to satisfy claims and/or judgments and to assist with the collection of amounts due and owing on recovery claims.

Requirements

Three years of progressive work experience in an office environment.

Collections experience preferred.

Must have effective and flexible communication skills, both orally and in writing, understand and carry out complex oral and written instructions.

Excellent customer service skills and experience

Proficient in MS Office suite and Excel. Experience with CC&B, Cognos AFM, Maximo and Oracle preferred. 

Preference for experience in negotiating and resolving claims, experience with collection of amounts due and owing, and customer service work.