Field Service Engineer II – Electron Microscopy

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Will work with hazardous/toxic materials

Job Description

How will you make an impact?

The Field Service Engineer for the Materials and Structural Analysis Division (MSD) of Thermo Fisher Scientific performs on-site installation, alignment and repair of sophisticated equipment and systems. Engineers validate operational quality of system equipment; advise customers in the operation and maintenance of the system; serve as company liaison with customer on administrative and technical matters for assigned projects; and conduct on-site installations of analytical instruments serving the electronics research and manufacturing industries.

The Field Service Engineer will join a diverse team with skills ranging from sophisticated computer networks, precision mechanics, high voltage electronics, vacuum theory, particle beams, optics, and chemistry.

This role invites the candidate to grow and learn in a challenging culture of shared purpose and drive!

What you will do:

Conduct on-site installations across the region

Conduct on-site scheduled planned maintenance visits per commitments and schedule

Provide troubleshooting and repair support for customers and other field service personnel

Cultivate and develop positive working relationships with users and colleagues

Complete technical training, as required

Travel, often on short notice, to customer sites to resolve problems

Advise external customers, manufacturing and internal customers thru effective communication

Partner with colleagues as mentee and mentor to continue personal and team development

Contribute to continuous improvement efforts for Service, documentation, and product factories

Collaborate with application scientists, technical support engineers, and customers to resolve complex customer challenges

Minimum Qualifications:

University Engineering Degree or equivalent combination of technical education and experience on sophisticated systems, or equivalent military experience

Prior experience using SEM, TEM, FIB, Circuit Analysis, or similar systems (ideally 2 years)

Ability to partner effectively with customers

Excellent interpersonal communication skills; must have a professional working proficiency in English

High level of proficiency on Windows software, network knowledge, current computer hardware

Must have ability to obtain a valid passport and travel regionally and internationally as required

Must possess a valid driver’s license

Physical requirements include the ability to lift up to 50 lbs.

Able to secure entrance to US Government laboratories and facilities, if required

Compensation and Benefits

The hourly pay range estimated for this position based in New York is $34.61–$51.92.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

A choice of national medical and dental plans, and a national vision plan, including health incentive programs

Employee assistance and family support programs, including commuter benefits and tuition reimbursement

At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.