Lead Strategic Customer Success Partner (Transportation Management) – 4181079008-6062

This job was posted by https://www.arjoblink.arkansas.gov : For more
information, please see: https://www.arjoblink.arkansas.gov/jobs/4349708
Schedule: FT

Job Type: Hybrid

Salary Type: Salary

About the Role

The Lead, Strategic Customer Success Partner is responsible for
achieving client retention and satisfaction for a group of clients .
This includes visiting the clients on a regular basis (as needed),
providing support, reporting and KPIs associated with the client, and
partnering with operations personnel to meet strategic initiatives and
implement continuous improvement ideas. The Strategic Customer Success
Partner is responsible for project management and is expected to utilize
the strategic customer success playbooks to develop an account plan to
meet both customer and Uber Freight objectives. This position will work
at our office in Rogers, Arkansas.

What the Candidate Will Do

– Manage portfolio of $2M net revenue
– Design and creates opportunities for cross-sell/up-sell
– Drives business growth
– Sets strategic goals for customers, collaborates with
cross-functional teams, ensures client satisfaction across multiple
projects
– Understands all service offerings and can recommend based on
customer strategic needs
– Guides others on CE best practices
– Handles escalations and comfortable with tough customer
conversations
– Demonstrates strong executive communication skills
– Owns MBR/QBR design – more custom, complex slides; start from
scratch.
– Should independently own decks with little support.
– Involved with contract negotiations, budgeting and resource
allocation

Travel

– Travel to customer locations as needed, up to 50% of the time

Basic Qualifications

– At least a High School Diploma
– At least 8 years related experience (within Sales and Project
Management)
– Industry Experience

Preferred Qualifications

– Bachelors Degree in Transportation Logistics or Supply Chain
Management or Business or 8 years of Transportation, Logistics or
3PL experience
– Knowledge of Microsoft Tools and other applications
– Understanding basic project management concepts
– Ability to build relationships at senior leader level
– Experience analyzing and interpreting supply chain data
– Proficient in Tableau

About Uber Freight

Uber Freight is a market-leading enterprise technology company powering
intelligent logistics. With a suite of end-to-end logistics
applications, managed services and an expansive carrier network, Uber
Freight advances supply chains and moves the worlds goods. Today, the
company manages nearly $20B of freight and one of the largest networks
of carriers. It is backed by best-in-class investors and provides
services for 1 in 3 Fortune 500 companies, including Del Monte Foods,
Nestle, Anheuser-Busch InBev, and more. For more, visit
www.uberfreight.com.

Candidate Privacy Notice

Uber Freight is committed to protecting the privacy of our candidates.
We collect and process personal data in accordance with applicable data
protection laws. For detailed information on how we handle candidate
data, please review our Candidate Privacy Notice.

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action
employer. All qualified applicants will receive consideration for
employment without regards to sex, gender identity, sexual orientation,
race, color, religion, national origin, disability, protected Veteran
status, age, or any other characteristic protected by law. We also
consider qualified applicants regardless of criminal histories,
consistent with legal requirements.