Customer Support Specialist I (Hybrid) – 4182001008-6062

This job was posted by https://www.arjoblink.arkansas.gov : For more
information, please see: https://www.arjoblink.arkansas.gov/jobs/4349709
Schedule: FT

Job Type: Hybrid

Salary Type: Hourly

About the Role

Customer Support Specialist I is a key contributor to our operations
division. The primary responsibility is to ensure that customer
shipments are delivered on time, provide daily interaction and develop
relationships with customers and carriers. Interviews will be conducted
onsite at our Uber Freight Rogers, AR Center of Excellence location.
(Hybrid- a flexible work model that combines remote and in-office work).

What the Candidate Will Do

– Use Transportation Management System to process shipment entries and
actively lead timely performance/automation objectives
– Maintain consistent and professional communications; effective,
prompt and courteous communications with respect to difficult
situations, relaying service failures, etc.
– Exceed customer on-time pick-up and delivery expectations
– Supervise shipments and revise when vital based on changing shipper,
customer, and carrier needs
– Utilize external websites and other tools of communication to set
shipment appointments
– Update load status in the system, e.g. loaded pick-up, delivery,
empty, etc.
– Set up new Receivers, vendors, and suppliers locations
– Work directly with Logistics Teams to assist with shipment issues or
problem-solving
– Additional Responsibilities Regarding Customer and Carrier
Relationships
– Correspond with customer and carrier regarding detention and other
accessorial information
– Set up new customer and vendor users on the Transportation
Management System
– Acquire solid understanding of customer business practices and
workflow

Basic Qualifications

– High school diploma or GED equivalent
– 0-1 years of customer service experience

Preferred Qualifications

– Customer Service background
– Knowledge of the freight industry
– Basic proficiency with Microsoft Office Suite

About Uber Freight

Uber Freight is a market-leading enterprise technology company powering
intelligent logistics. With a suite of end-to-end logistics
applications, managed services and an expansive carrier network, Uber
Freight advances supply chains and moves the worlds goods. Today, the
company manages nearly $20B of freight and one of the largest networks
of carriers. It is backed by best-in-class investors and provides
services for 1 in 3 Fortune 500 companies, including Del Monte Foods,
Nestle, Anheuser-Busch InBev, and more. For more, visit
www.uberfreight.com.

Candidate Privacy Notice

Uber Freight is committed to protecting the privacy of our candidates.
We collect and process personal data in accordance with applicable data
protection laws. For detailed information on how we handle candidate
data, please review our Candidate Privacy Notice.

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action
employer. All qualified applicants will receive consideration for
employment without regards to sex, gender identity, sexual orientation,
race, color, religion, national origin, disability, protected Veteran
status, age, or any other characteristic protected by law. We also
consider qualified applicants regardless of criminal histories,
consistent with legal requirements.