HVAC Warranty Technician

This job was posted by https://www.azjobconnection.gov : For more
information, please see: https://www.azjobconnection.gov/jobs/6741654

JOB SUMMARY

The HVAC Service/Repair Technician diagnoses and repairs heating and
cooling systems and lead customers to informed and confident buying
decisions by providing an extraordinary customer experience.

DUTIES & RESPONSIBILITIES

Install, maintain, and repair heating, ventilation, and cooling units
for both commercial and residential customers. Diagnose and repair of
electronic, mechanical, and electrical components of these systems.

Travel to job sites in service area, and work with dispatch to ensure
schedule is maintained and delays are properly communicated to customer.

Be available to work nights or weekends, as scheduled or as needed, to
service needs of our customers.

Maintain good working order of company vehicle including refueling as
necessary, reporting any mechanical issues, and filling out and
submitting monthly vehicle inspection form. Vehicles should be washed on
a regular basis.

Maintain proper stock, parts, tools, and safety equipment in the
vehicle.

Understand company pricing and generate appropriate customer invoice at
job site. Electronically process credit card payments. Obtain customer
signature at completion of job. Obtain correct customer information
including email address.

Document all installed equipment upon arrival: make, model, serial
number, type of fuel, necessary test measurements, and pictures as
necessary.

Diagnose diverse service issues, obtain replacement parts, calibrate
system to manufacturers recommendations, and explain fully to customer
what the issue is and what is needed to correct.

Participate in any paid training Rite Way determines relevant to your
HVAC technician role. These trainings may or may not be during normal
work hours.

Identify and report to Service Manager potential opportunities for
additional business (newer system, service contracts, and additional
services).

This list of duties and responsibilities is illustrative only of the
tasks performed by this position and is not all-inclusive, but
representative; other duties may be assigned.

COMPETENCIES FOR SUCCESS

– Customer Focus
– Communication
– Dependability & Productivity
– Interpersonal Skills
– Organization Skills
– Quality
– Results Orientation
– Job Knowledge
– Problem Solving
– Technical Skill
– Judgement & Critical Analysis