IT Technical Support I

NOTE: This is a Los Angeles, California based position. LENAX Does Not Pay for Relocation or Travel Expenses for Interviews or if selected for a position. Candidates selected to move forward in the interview process must be available to interview within 24-48 hours’ notification. This is not a fully-remote position. A “hybrid” schedule is available upon approval. Candidates selected to move forward in the process must be able to report to the project site(s) located within L. A. County. Candidates must be eligible to work in the U. S. for any employer. At present, sponsorships are not available.

About Lenax Construction Services, Inc.

Since its inception in 1993, Lenax Construction Services, Inc. (LENAX) has provided quality construction services and project controls to a diverse range of engineering, design, and construction firms. LENAX services a broad range of markets, including airports, transportation, industrial, correctional, universities, and marine. LENAX is a goal-oriented and customer-driven independent consulting business, aimed at adding value and strength to our clients’ program teams by providing expertise in current pricing and economic trends, while utilizing the most up to date means and methods in the construction and design industries.

POSITION OVERVIEW

LENAX is looking for qualified candidates for an IT Technical Support I role which will support systems, staff and consultants program-wide, and the development group which plans, designs and delivers a multi-billion-dollar aviation sector CIP program. This position will follow established procedures to troubleshoot, coordinate and resolve systems or hardware related incidents. The position is responsible for the initial analysis, diagnosis and troubleshooting of events. Ensures reported production outages/incidents are communicated and resolved in an expeditious manner. Manages staff onboarding and offboarding processes. Provides Helpdesk-related support in all areas of IT functions for the program.

ESSENTIAL JOB DUTIES

Answer incoming customer emails to the Help Desk.

Follow established procedures to diagnose and troubleshoot system issues.

Analyze, determine, and document reported production outages/incidents.

Determine severity, impact, and nature of incidents. Escalate as needed.

Communicate clearly with other team members.

Submit tickets for new service or applications requests in Freshdesk and IT Service-Now and other related tracking applications.

Complete onboarding or offboarding functions for staff being mobilized or demobilized.

Perform hardware and software installations.

Oversee deployments and relocations of staff at various locations throughout the airport footprint.

Provide IT support at Division-wide sponsored events.

Provide on-the-job training to new department staff members.

Provide computer orientation to new staff.

HARDWARE / SOFTWARE SKILLS & KNOWLEDGE

PC Hardware Troubleshooting:

Capable of diagnosing and resolving hardware component failures including motherboards, power supplies, memory and storage devices. Proficient in handling upgrades, replacements, and configurations.

Network Infrastructure Troubleshooting:

Capable of identifying and resolving common LAN/WAN issues such as cabling faults, switch/router configuration errors, and IP conflict resolution. Adept in managing network performance and connectivity troubleshooting, including wireless networks and VPN issues.

Windows Operating Systems:

Proficient in the installation, configuration, and administration of Windows operating systems (Windows 10, 11). Experienced in applying security patches, system updates, and driver updates.

Microsoft Office 365 Suite:

Proficient in deploying, troubleshooting, and providing user support for both standalone Microsoft Office and Microsoft 365 versions. Highly experienced with core productivity tools such as Word, Excel, PowerPoint, and Outlook, as well as collaboration and integration solutions like OneDrive and Teams.

PROFESSIONAL EXPERIENCE LEVEL / OTHER QUALIFICATIONS

Must be able to properly and safely lift at least 40 lbs.

Ability to organize short and long-term tasks and communicate status of tasks with clients and management.

Effective oral and written communication skill, with an ability to communicate complex issues to a non-technical audience.

Ability to work well with others.

Self-starter with results driven focus.

Capability to assume additional responsibilities.

Demonstrated experience managing data coordination and conversion projects.

EDUCATION / TRAINING

Bachelor’s Degree in Computer Science or related field preferred; or, equivalent job experience for 5 years.

LICENSURE / CERTIFICATIONS / DESIGNATIONS

Relevant professional licensure and certifications preferred.

ASSIGNMENT-SPECIFIC REQUIREMENTS / NOTES

May assume other duties as required/needed.

May be required to work beyond regular shift hours as needed.

May be required to work various shifts as needed.

This position offers a hybrid/telework schedule. Telework – Monday and Friday. Onsite – Tuesday, Wednesday and Thursday, upon approval. Details available in the Client’s Pilot Policy.

Work Location:

The position is a full-time, regular position which will report to the designated Los Angeles area project offices. (Reporting location and instructions will be provided upon hire.)

Telework Option:

Telework is available, but approval is at the discretion of the Owner/Client and Department leadership. Note: This is not a fully-remote position. Telework, if afforded, is offered as a benefit, and is not required. For those who are authorized to telework, it is assumed that they have the necessary workstation items available to them at home. A complete workstation is provided, at the project / client-site office, only.

Position Status / Compensation:

This is a full-time, regular position with Lenax Construction Services, Inc. as the employer, and performing consultative services, as an IT Tech Support I, at the Owner/Client’s worksite.

The compensation for this position will be $33 – $35.25/hr. The assigned rate will be based upon experience, directly applicable experience, industry experience, skills, education, and other certifications, licensure and training.

LENAX employees enjoy a competitive compensation and benefits package, including but not limited to:

Three (3) weeks (120 hours) Paid Time Off (PTO) – Prorated, depending upon hours worked

Eight (8) Company-Paid Holidays – Prorated, depending upon hours worked

A wide selection of medical plans and with a generous employer base plan–HMO, PPO, HSA/EPO options available; Dental, Vision, and Chiropractic/Acupuncture benefits

401-k Retirement Savings Plan with employer matching

Educational Assistance

Professional Development

Opportunities to utilize learning; grow, and develop, as you hone your career path!

…and, so much more!

Lenax Construction Services is a Drug-free Workplace and an Equal Opportunity Employer