Library Access Services Specialist I

LAC Federal is seeking a Library Access Services Specialist I to work on site at an academic library in Rockville, MD. The Specialist will provide customer support for library patrons, primarily students, in locating and accessing library materials. The Specialist will provide virtual and face-to-face customer support at the library serving as the first point of contact for patrons. As the first point of contact for many users, the Specialist will provide essential supporting in triaging and routing requests for library services and resources. For simple directional and information requests and requests for circulation of materials, the Specialist will provide a response. This is part-time, temporary position.

Responsibilities:

Provide virtual and face-to-face support to users in finding materials and instructs library users on use of the library catalog, discovery service, and databases.

Triages information requests to appropriate library and College units and engages

Refer complex issue to librarians or external units and services.

Provide front-line support at the library service desk

Perform opening and closing procedures as assigned for the library services desk

Assist patrons with directional requests in locating materials

Check library materials in and out, follows up with overdue materials

Process interlibrary loan requests

Assist patrons in using library technologies including the integrated library system, printers and copiers, reading machines

Perform daily collections maintenance by reshelving materials in accordance with the Library of Congress Call Number system, shelving current periodicals, straightening and cleaning reading room and collection storage areas

Other duties as assigned

Requirements

An Associated Degree or higher

At least 1 year of experience performing duties similar to those described

Experience providing customer services, ideally at a library

Physically able to lift and shelve books (10 lbs maximum)

Physically able to stoop down to lower shelfs and use a step stool to reach top shelves

Experience and ability to use Microsoft Office applications, especially Outlook

Excellent oral and written communication skills

Strong interpersonal communication skills and a demonstrated commitment to delivering high-quality customer service

Ability to work independently and in a team environment.

Preferred Qualifications:

Experience with the Ex Library Alma ILS or similar system to perform circulation and interlibrary loan services

Experience performing interlibrary loan using ILLiad

Experience instructing users in the use of media and equipment.

Benefits

Paid Time Off (Vacation, Sick & Public Holidays)