Experience Analyst

Overview

To take an advanced approach with research and discovery across the analytics landscape, developing a deeper appreciation of our members needs while streamlining our response to their needs based on analytics and measurable results. Works independently with limited guidance within team on complex analysis. Working cross-functionally to conduct research and perform analysis to uncover product opportunities and formulate innovative solutions that deliver value and create exceptional experiences for members.

Responsibilities

Assist Sr. Experience Analyst or Product Owners in gathering, analyzing, developing and creating user stories that capture the members’ needs

Analyzes and synthesizes internal and external insights and marketplace trends; focus on creating value for members

Research, identify and analyze the needs and experiences of our members, the purchasers and users of NFCU financial products

Analyze and identify insights from the financial landscape including emerging trends in member needs to identify challenges and opportunities

Collaborate with team members key partners, business units across the credit union, other product teams and regularly engage on the journey vision

Proactively identifies opportunities and potential improvements based on research & data insights

Engages in product team decision making, being able to push back and propose initiatives based in data

Communicate and present findings to senior management and to the broader organization, influencing upwards and laterally to drive organizational change and alignment

Package strategic and analytical insights into clear, concise and “executive-ready” presentations

Serve as an agent of change, looking for new ways to solve membership problems and collaborate as a team

Know the key metrics to be measured and how to measure it

Produce data-driven analysis to substantiate hypotheses

Assist management with integrating user research and market analysis to into member strategy

Analyze product usage and other empirical data and how that relates to key member needs to make recommendations regarding product prioritization

As a member of the cross functional team, apply Agile/Lean principles to continuously incrementally improve the product and product team

Perform other related duties as required

Qualifications

Business acumen with ability to leverage expertise with credibility and impact

Effective skill delivering effective presentations to groups of various sizes

Experience analyzing user experience and cost, to size impact and opportunities

Strong multi-tasking and the ability to meet deadlines

Familiar with Agile methodologies/principles (Scrum, XP, Lean etc.)

Exposure to working in an agile environment

Strong communication and collaborative skills

Ability to develop and maintain strong relationships across the organization

Continuous learning with respect to current trends, practices, regulations, and technology in the financial services industry

Working knowledge of analytics, user experience design and business impact

Advanced skills collecting, analyzing and interpreting customer data from various sources, including surveys, feedback and transactional data to identify trends and insights to inform member strategy

Desired Qualifications

Bachelor’s degree in Business or related field

Background in strategy, analytics, analysis or consulting

Knowledge of credit union operations/processes and procedures

Hours: Monday – Friday, 8:00AM – 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive Pensacola, FL 32526 | 141 Security Drive Winchester, VA 22602

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

• Best Companies for Latinos to Work for 2024

• Computerworld® Best Places to Work in IT

• Forbes® 2024 Americas Best Large Employers

• Forbes® 2023 The Best Employers for New Grads

• Fortune Best Workplaces for Millennials™ 2023

• Fortune Best Workplaces for Women ™ 2023

• Fortune 100 Best Companies to Work For® 2024

• Military Times 2023 Best for Vets Employers

• Newsweek Most Loved Workplaces

• Ripplematch Campus Forward Award – Excellence in Early Career Hiring

• Yello and WayUp Top 100 Internship Programs

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Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 21794