Certified Medical Assistant (CMA) – Urgent Care – Nuckols Road

At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

Job Description

Are you passionate about improving the patients experience through high quality, convenient, and connected care delivery? 

Welcome to urgent care, the way it should be. At Bon Secours Urgent Care, we understand the many complexities of life and healthcare, which is why our team strives to create a better, easier experience. Our clinics are designed to provide convenient, same-day care that is connected to services and a ministry passionate about making health care easier.

We are seeking highly motivated and skilled professionals who share a passion for excellence in care delivery, along with a desire to join a growing service line.

Apply today to learn more about joining a team that is changing the way urgent care is delivered! Be part of our growing organization that will deliver customer-centric care with the dedicated support of Bon Secours Urgent Cares in Richmond, Virginia!

WHY you should join our Team:

Easy: Bon Secours Urgent Care makes it easy for you to work in a setting where you can practice at the top of your license/skill level, while our flexible scheduling options offer you a good work-life balance.

Welcoming : Each urgent care center offers you an opportunity to work closely with a team of associates dedicated to each other and to providing exceptional clinical care and patient experiences.

Connected : We are part of Bon Secours Mercy Health, where you will experience the support of a reputable system and the resources and benefits that will keep you connected – to a community of urgent care providers and to specialists and services when patients need more advanced care.

The Medical Assistant is a multi-skilled clinical professional who works within the scope of practice to assist in patient care under the providers direction. The Medical Assistant helps patients by providing information, services, and other assistance to support physicians and other providers in rendering patient care.

Essential Job Functions

Under the direction of the provider, contributes to the completion of the patient’s chief complaint (including but not limited to respirations, blood pressure, pulse oximetry, height, weight, and temperature) and documentation of patient needs. Identifies problems in patient condition through data collection and reports them to the provider. Understands and adheres to the legal responsibilities and requirements within the Medical Assistant role.

Under the direction of the provider, participates in planning and implementing care for patients within the scope of Medical Assisting practice. Troubleshoots issues and escalates problems to provider, direct supervisor, or appropriate internal resource. Demonstrates standards of care excellence in all interactions, for both internal and external customers.

Float associates will float to various urgent care centers within the market as determined by leadership. May continuously be rotating between centers within the market to assist with periods of high volume, new center openings, and seasonality.

Maintains clinical and administrative skills to meet patient care and daily operational needs. Collect patient specimens and run point of care lab tests. Travel to other facilities for BSMH (Bon Secours Mercy Health) providers or adjusting work hours to meet patient care needs as directed by the manager may also be required.

Maintains a safe and supportive environment by keeping the work area, exam rooms, and equipment in clean, orderly, and safe manner, ensuring availability and proper functioning of supplies and equipment.

Within the Medical Assisting scope and state guidelines, administers ordered medications and/or vaccines via oral, injection, topically, or as directed. Collect patient specimens and run point of care lab tests.

Documents in EMR (Electronic Medical Record) accurately and appropriately. Manages My Chart requests and incoming patient calls. Manages in-basket messages under the Provider’s instructions.

Other duties include ordering supplies, lab, and diagnostic tests, disposing of contaminated supplies, patient registration, scheduling, phone triage, cash handling, check-in/check-out and performing scribing duties as needed.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Employment Qualifications

Required Minimum Education: High School Diploma or GED

Preferred Education: Vocational/ Technical Degree

Specialty/Major: Medical Assisting

Licensing/ Certification

Active, unrevoked MA (Medical Assistant) certification or ABR-OE credential. Acceptable certifications are CMA (Certified Medical Assistant) or ABR-OE (American Association of Medical Assisting), RMA (American Medical Technologists), CCMA (National Healthcare Association), NCMA (National Center for Competency Testing), or ABR-OE credential (American Association of Medical Assisting) Required.

Basic Life Support (BLS) required within Ninety (90) days of hire.

Minimum Qualifications

One year of Medical Assisting experience preferred

Medical Terminology and the ability to use standard office equipment

Strong oral and written communication skills, and an ability to collaboratively work with patients, families, and teams within a high-volume environment. Strong attention to details and an ability to multitask without prior instruction or direction.

Many of our opportunities reward your hard work with:

Comprehensive, affordable medical, dental and vision plans

Prescription drug coverage

Flexible spending accounts

Life insurance w/AD&D

Employer contributions to retirement savings plan when eligible

Paid time off

Educational Assistance

And much more

Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If youd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com