Dispatcher

Dispatcher

Miller’s Services is seeking an energetic and team oriented individual with dispatch experience. The ideal candidate will be computer savvy, a quick learner, and the ability to deal with multiple activities at the same time. Responsibilities include dispatching of Technicians residential call-to-call, tracking each calls progress, coordinating appointments with customers via phone, email, & text, and aligning technician expertise and travel patterns to achieve optimal routing. Candidate should have flexible scheduling availability including weekends and high-demand time. Daily activities will involve working collaboratively with Service Managers, Install Team, Logistics Manager, and Customer Service Representatives, in a team atmosphere to provide WOW Customer Service and assist in increasing technician productivity.

Responsibilities

Coordinating and ensuring the timely and accurate dispatch of technicians to customers

Communicating with customers to confirm and/or schedule appointments, arrivals etc.

Coordinate technicians call-to-call schedules and track via GPS tracking for accurate arrival times

Providing above-expectations customer service at all times.

Handling all cancelations, reschedules, and inbound calls as necessary

Job Requirements

Previous dispatch experience

Service and/or similar industry experience preferred

Availability to work day, evening, night, weekend and /or holiday shifts as work demand necessitate

Good computer skills with familiarity with Microsoft Office desired

Excellent communication skills

Organizational and decision-making/problem-solving skills

Team-orientation with strong interpersonal skills

Ability to demonstrates initiative and accountability

Why Join Our Team?

Many advancement opportunities

Highly competitive compensation and benefits package

Retirement Plan with a company match

Paid time off and paid birthdays!

Holiday Pay

Formal Apprenticeship program