Factory Sales Support and Order Entry Plant Specialist

Factory Sales Support and Order Entry Plant Specialist – Full-time – Easley (SC), US.

Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.

We are looking for a Factory Sales Support and Order Entry Plant Specialist to join our FEWIBU team in Easley, SC. This position will be responsible for ensuring the accuracy of non-project sales orders, processing warranty requests and associated documents are managed and delivered effectively. Must report the progresses, according to factory procedure described in Quality Management System to the Sales Offices teams. Contribute actively to ensure Safety, Quality, Efficiency and Cost Optimization.

Your main tasks and responsibilities:

Manage non-project orders at OESO through receipt, procurement, production, and delivery.

Ensures that all technical specifications are communicated to manufacturing and other departments as needed.

Expedite as necessary to secure customer satisfaction and on-time delivery.

Receives and responds to requests from customers for price quotations for special request, purchase orders, order changes, adjustments, and cancellations.

Process warranty orders, customer complaints via CaWeb system, service notifications, service orders, return authorizations and credit memos

Coordinate with the factory and communicate with the sales offices regarding order status

Always acts in compliance with Sulzer Delegation of Authority, Sulzer Code of Business Conduct, and relevant legal requirements, including but not limited to export regulations.

To succeed in this role, you will need:

Bachelor’s degree preferred or 5 years of customer service experience.

Must have good communication skills and strong organizational abilities with a high level of attention to detail.

Computer skills: Microsoft Office Suite and SAP/ERP System

Decision making and project coordination

Good communication skills with internal and external customers

Continuous improvement and solution provider mentality

Results oriented mindset

Customer order execution focus

What we offer you:

Full Medical, Dental and Vision benefits

Company paid Short Term and Long-Term Disability, Company Paid Life Insurance

6% 401K or Roth Company Match with immediate vesting.

Company paid Retirement Security Contributions following 1 year of employment.

Annual bonus program.

Competitive Paid Time Off.

Half Days ever Friday.

11 company paid holidays per year.

Tuition reimbursement/educational assistance.

Quarterly gym reimbursement.

No visa or work permit support can be provided for this role

Do you have a question about the role?

Reach out to Sydney Phillips at Sydney.Phillips@sulzer.com or Hiring Manager – Lindsay Dorrity. Our team is looking forward hearing from you!

Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.

We are proud to be recognized as a Top Employer 2024 in Brazil, China, Germany, Switzerland, the United Kingdom and the United States.

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