Pharmacy Member Services Representative – Fax Team

All the benefits and perks you need for you and your family:

Benefits from Day One

Paid Time Off from Day One

Career Development

Whole Person Wellbeing Resources

Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift : Monday – Friday, 8:30am – 5:00pm

Location: 5050 Wesley Rd Apopka, FL 32712

The role you’ll contribute:

The Member Services Representative performs a wide range of duties to support the members of the AHS Corporate Prescription Plan regarding plan questions and mail-order pharmacy requirements. Primary and shared duties include, but are not limited to, patient outreach and education, extensive data entry, compiling, reconciling and maintaining records. The Member Services Representative’s primary duties are divided amongst three team positions as described further and assigned by the Member Services Manager. This position works directly with patients and is required to understand multiple aspects of the facility and its processes to ensure accurate information and provide exceptional service to members. Additional duties may include assisting with answering incoming phone calls, if needed and when deemed necessary by leadership, as well as assisting with other areas of the department as needed. Works only under the supervision of a registered Pharmacist and does not perform duties that can only be legally performed by a registered Pharmacist or registered Pharmacy Technician.

The value you’ll bring to the team:

Reviews all incoming faxes through pharmacy software and logs according to pharmacy guidelines; assuring that all member information is logged accurately.

Reviews all second refill attempt requests against pharmacy software in a timely manner to determine appropriate prescription follow up; faxing physician a second time or reaching out to the member.

Follows up with member regarding any denied refill request, no responses to the fax, or if clarification is needed for physician information in a timely manner.

Sorts and counts all new and refill faxes received for the day and communicates with appropriate staff member/department.

Follows guidelines when faxing refill requests and sending electronic requests to physician’s offices. Troubleshoots any outgoing fax rejections and researches; follows up with team as necessary.

Qualifications

The expertise and experiences you’ll need to succeed :

EDUCATION AND EXPERIENCE REQUIRED :

High School diploma or equivalent

2 years previous customer service experience

EDUCATION AND EXPERIENCE PREFERRED:

Previous experience in mail-order, medical, or healthcare related area

Knowledge of medication names and medical terminology

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Pharmacy

Organization: AdventHealth Corporate

Schedule: Full-time

Shift: 1 – Day

Req ID: 24036930

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.