Patient Support Assistant – Cancer Care Fellows; 80 Hrs; Days

Location: METROHEALTH MEDICAL CENTER

Biweekly Hours: 80.00

Shift: 8-430p

The MetroHealth System is redefining health care by going beyond medical treatment to improve the foundations of community health and well-being: affordable housing, a cleaner environment, economic opportunity and access to fresh food, convenient transportation, legal help and other services. The system strives to become as good at preventing disease as it is at treating it. Founded in 1837, Cuyahoga County’s safety-net health system operates four hospitals, four emergency departments and more than 20 health centers.

Summary:

Performs a variety of patient access, scheduling and overall customer/provider assistance duties. Under supervision, administers and maintains the Patient Scheduling System. Provides a variety of clerical support duties for assigned clinic area, including but not limited to maintaining accurate payroll and other office related records; maintaining, ordering and restocking supplies, etc. Upholds the mission, vision, values, and customer service standards of The MetroHealth System.

Qualifications:

Required:
HS Diploma or passage of a high school equivalency exam. Three years previous office experience in a business office or health care setting. Proficiency utilizing word processing (Word) applications. Excellent interpersonal and customer service skills; ability to communicate effectively, both orally and verbally. Ability to work independently within a team environment.All qualified applicants must pass the PSR pre-employment screening test with a score of 75% or better and the post-employment test with a score of 80% or better.

Preferred:
Knowledge of medical terminology – a plus. Proficiency in Excel and PowerPoint. Three years previous office experience in a health care setting. Previous experience in medical billing or patient registration.Physical Requirements: May sit, stand, stoop, bend, and ambulate intermittently during the day. May need to sit or stand for extended periods. See in the normal visual range with or without correction. Hear in the normal audio range with or without correction. Finger dexterity to operate office equipment required. May need to lift up to twenty-five (25) pounds on occasion. Ability to communicate in face-to-face, phone, email, and other communications. Ability to see computer monitor and departmental documents.

Physical Demands: