Customer Service Representative

Description:

Triage incoming inquiries to efficiently discern, resolve, and/or reassign to the appropriate resources for resolution.

Leverage appropriate technology and resources to thoroughly research and address the root cause of customer inquiries.

Maintain customer accounts and the details of each customer interaction within the CRM tool.

Ensure Partner satisfaction by providing back-end office support for sales, ordering, invoicing, shipping, warranties, and other business-related needs.

Adhere to all established service level expectations and performance standards.

Provide critical feedback to Customer Service leadership regarding trends, exceptions, or other unusual experiences.

Skills:

Customer service, Call Center Representative, Customer support, Call center

Additional Skills & Qualifications:

This position also involves, a high attention to detail, with minimal error. There is a demanding schedule of this team, including daily tasks of email triage for multiple shared emails, order entry, returns/warranties, shipping, and logistics, pulling reports and creating and sharing excel spreadsheets, while answering phone inbound phone calls.

High attention to detail, ability to multitask, and stay organized.

Prior experience working with a team, as well as the ability to work solo with minimal assistance after training.

Experience in Sales Force, Team, and Workday a plus.

About TEKsystems:

Were partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. Thats the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.