Retail Assistant Manager – P25-143284-1-2508

This job was posted by https://illinoisjoblink.illinois.gov : For more
information, please see:
https://illinoisjoblink.illinois.gov/jobs/12280472

POSITION SUMMARY:

Leads a store business unit, focusing on creating a consistent and
positive customer experience. Assists in the supervision and oversight
of all team members and business operations, monitoring and facilitating
all production and retail processes, pick-up and delivery, shipping and
quality control processes. Manages store in the absence of the Store
Manager. The Store Assistant Manager is required to perform all
functions normally performed by the team member.

GENERAL DUTIES AND RESPONSIBILITIES:

(This is a representative list of the general duties the position may be
asked to perform, and is not intended to be all-inclusive)

– Demonstrates consultative behaviors to ensure friendly, polite,
expert service is delivered to all customers
– Evaluates the efficiency and productivity of team members in
creating positive customer experiences
– If necessary, resolves customer disputes and complaints to ensure
timely resolution and customer satisfaction
– Creates a customer focused environment in all areas of the store
(production, retail, self service, and shipping) and monitors the
store ensuring a clean and professional environment
– Establishes and manages a process for customer flow in the store to
improve service experience ensuring customers needs are met quickly
and quality products are delivered
– Provides training and development of team members on assigned shifts
by monitoring goals and providing feedback
– Interviews job applicants, complies with all company hiring policies
and assists Store Manager with the hiring of team members
– Coaches, counsels and provides feedback to team members on their
performance and to ensure adherence to company policies and
standards
– Maintains communication with the Store Lead Consultant and/or
production team to ensure deadlines are met and quality checks are
being performed
– Oversees shipping related services and activities
– Responsible for communication with the Store Manager and team
members on daily/weekly/monthly goals, performance to plan, key
performance metrics, customer issues and company initiatives
– Complies with and enforces FedEx Office established policies and
procedures and maintains an environment of controls
– Assists Store Manager in review and transmission of payroll and
daily close out of POS
– Performs all other administrative duties as needed or requested
including without limitation scheduling, payroll management,
training compliance, daily close-out of POS, bidding, ordering and
receiving supplies and inventory controls
– All other duties as needed or required

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

– High School diploma or equivalent education
– 1 year of related experience, prior supervisory experience
preferred

ESSENTIAL FUNCTIONS:

– Ability to stand during entire shift, excluding meal and rest
periods
– Ability to move and lift 55 pounds
– Ability, on a consistent basis, to bend/twist at the waist and knees
– Ability, on a consistent basis, to communicate effectively with
customers, vendors, and other team members
– Ability, on a consistent basis, to perform work activities requiring
cooperation and instruction
– Ability, on a consistent basis, to function in a fast-paced
environment, under substantial pressure
– Ability, on a consistent basis, to maintain attention and
concentration for extended periods of time
– Ability, on a consistent basis, to work with minimal supervision
– Ability, on a consistent basis, to report regularly to work and
maintain established business hours in order to support the FedEx
Office business; regular atte dance and/or reporting could include
regular attendance at a physical location and/or maintaining
established business hours depending on the scope and nature of the
position

Preferred Qualifications:

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Pay Transparency:

[This compensation range is provided as a reasonable estimate of the
current starting salary range for this role across all potential
locations. If this opportunity includes multiple job levels, the
salary]{data-value=”ja-paytransparency1″ denotation-char=”#”
contenteditable=”false”} [information represents the job level minimum
and the job level maximum. Actual starting pay would be determined by
experience relative to the job, market level, pay at the location for
this job and other job-related factors permitted by
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