Customer Service Representative – Cooperstown, NY

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

This position is full-time, Monday – Friday. Employees are required to work our normal business hours of 2:30pm – 11:00pm (with rotating weekends). It may be necessary, given the business need, to work occasional overtime or weekends Our office is located at 31 Beaver Street, Cooperstown, NY.

Employees are required to work some days onsite and some days from home.

We offer 3 weeks of on-the-job training. The hours during training will be 08:00AM -04:30PM, Monday – Friday

If you are within commutable distance to the office at Cooperstown, NY, you will have the flexibility to work from home and the office in this hybrid role as you take on some tough challenges.

Primary Responsibilities:

Answers inbound phone calls while providing a high-quality patient/caller experience.

Responsible for code and emergency team response

Monitoring various hospital alarm systems and responding in an efficient and timely manner.

Schedules, reschedules, and cancels appointments.

Works all assigned work timely according to department standards and documents all actions in the system.

Registers new patients, verifies patient demographics and health insurance, updates patient information in designated databases.

Responds to general information requests and/or inquiries from patients, physicians, medical offices, and other callers.

Communicates effectively and in a professional manner.

Processes all work-related responsibilities in an efficient, timely and accurate manner.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma / GED

Must be 18 years of age OR older

Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications.

Ability to work onsite at Bassett Medical Center, 31 Beaver Street, Cooperstown, NY

Ability to work Monday- Friday, 02:30PM – 11:00PM, with rotating weekend shifts from home or in office (Saturday or Sunday)

Preferred Qualifications:

1 years of experience in healthcare customer service

Telecommuting Requirements:

Reside within commutable distance to the office at 31 Beaver Street, Cooperstown, NY

Ability to keep all company sensitive documents secure (if applicable)

Required to have a dedicated work area established that is separated from other living areas and provides information privacy.

Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

New York Residents Only: The hourly range for this is $16.00 – $28.27 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment .

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