Senior Site Manager – Law Firm – R0029495

Senior Site Manager – Law Firm – R0029495

DESCRIPTION/RESPONSIBILITIES:
Its fun to work at a company where people truly believe in what they are doing!

Job Description:
The Senior Site Manager is responsible for overseeing the daily operations and ensuring exceptional client service at one of our on-site support services centers or client sites. Will also responsible for the supervision of all employees at the site, including recruiting, training, and development of their professional skills.  The Senior Site Manager will also manage client support operations in satellite offices.

Essential Job Responsibilities
  Serves as the principal liaison between EPIQ, the clients administration and the site employees
  Provides excellent client white glove customer service to all end-users at the site
  Provides onsite leadership with the Epiq team, and encourages staff development in their careers
  Continuously looks for opportunities to increase the efficiency of our on-site operations
  Seeks opportunities to increase our capabilities and makes recommendations to the key contact
  Demonstrates proficiency in explaining all products, services, turnaround times, delivery schedules and guarantees to the client
  Recruits and interviews potential EPIQ candidates for available positions at the site
  Hires, trains, manages, and evaluates all personnel assigned to the site
  Schedules personnel to ensure compliance with performance standards and makes sure contracted hours of operation are covered without incurring overtime
  Compiles, collects, and reporting for all data necessary to provide the client with monthly management reports
  Displays high ethical standard, integrity, work ethic, and loyalty

Qualifications & Requirements
  High School Diploma or equivalent; Associate Degree preferred
  Previous management experience in a client service oriented field, preferably mail/copy/production/facilities/concierge & hospitality services
  Detail oriented with good verbal and written communication skills, with the ability to resolve complaints
  Strong initiative required; ability to work independently with minimal direct supervision
  Working knowledge of Microsoft products such as MS Word, Excel, and Outlook
  Ability to walk, bend, kneel, stand or sit for an extended period of time
  Minimal travel to secondary markets may be required.
  This is an on site position daily. Monday – Friday (No remote work / In office daily)

The Compensation range for this role is 80,295.00 – 96,354.00 USD Annual USD per year and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individuals location, skills, experience and qualifications.

If you like wild growth and working with happy, enthusiastic over-achievers, youll enjoy your career with us!

It is Epiqs policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individuals race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiqs policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.