Tier II Support Engineer

ManTech is seeking a motivated, career and customer-oriented Tier II Support Engineer to join our team in Tysons, VA.Job responsibilities Manage the customer’s problem through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on the Cloud Platform products. Develop an in-depth understanding of the product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis. Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve the Cloud. Work as part of a team of engineers/consultants that globally ensures 24 hour customer supportWork ShiftThis role requires a flexible full time schedule during core hours (core hours: 10 AM to 3 PM) and will transition to a evening shift (2pm-10pm) in May 2025. Rotating Weekends are required. Shift schedules are subject to change based on business needs.Basic Qualifications: Bachelor’s degree in Computer Science, Technology, Engineering, Mathematics or equivalent. 4 years of equivalent Information Technology experience may substituted in lieu of degree 3 years relevant experience with computer hardware, software, networking systems, and configuration of/trouble shooting computer systems. Experience reading or debugging code using Java, C, C, .NET, Python, Shell, Perl, and/or JavaScript. Excellent customer service and communication skills (verbal and written) Comprehensive understanding of Networking, Cloud technologies and of Systems:UNIX/Linux or Windows General knowledge of any customer service ticketing system General knowledge of Google Workspace Tools (Doc, sheets and Slides) Ability to read runbooks & playbooks to provide meaningful summaries to CustomersPreferred Qualifications: Google Cloud experience ServiceNow experience Experience with any of the following IaaS solutions: system virtualization, on-premise and/or hybrid cloud computing, cloud identity and security system, cloud monitoring and logging and/or local and cloud storage. Experience with any of the following cloud storage solutions: SQL database administration, Google App Engine, open source software communities, cloud networking solutions and/or distributed computing technology. Understand networking fundamentals (TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing, etc.) Knowledge of basic web technologies (HTTP, HTML, DNS, etc.Security Clearance Required: An active TS/SCI ClearancePhysical Requirements: Use hands to operate a computer and other office productivity machinery, such as a calculator, copy machine and computer printer. The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Must be able to remain in a stationary position 50% of the time Constantly positions self to maintain computers in the lab, including under the desks and in the server closet.#LI-AA1 , #joinmantechc #joinmantechaa