Sales & Customer Support Representative

OUR SHARED PURPOSE: BUILDING LASTING BONDS

The communities we belong to – the bonds we build with the people we care about – are integral to fostering our successes. From the bonds we create with customers to foster loyalty and respect, to the bonds we create with our local community outside of work hours – relationships shape our success. We’re building a better world by building lasting bonds.

Building: We’re doers. Our tools are innovation, experience, and dedication.

Lasting: We’re always there. We embrace an unwavering commitment to the future.

Bonds: We’re your neighbors. We value relationships with our customers and communities.

ChemTreat, Inc. is the nations largest and fastest growing specialty chemical company dedicated solely to industrial water treatment. We have over 2,000 associates working throughout North and South America. Our entrepreneurial spirit helps drive our companys success and extends into our customers facilities. We help our customers save millions of dollars every year, enabling us to achieve unparalleled growth in the water treatment industry.

GENERAL DESCRIPTION

Fulfill internal and external customer needs as a Sales and Customer Support Representative through a high volume of complex phone calls (averaging 25 – 40 calls a day), while also handling electronic requests (averaging 10 – 20 e-mail tasks weekly).

The Sales and Customer Support Representative provides unscripted, customized professional service with the expectation that the Representative has sole ownership over the resolution within a 24-hour window.

Schedule alternates between 8:00 AM EST – 4:30 PM EST, 8:30 AM EST -5:00 PM EST, and 9:30 AM EST – 6:00 PM EST depending on business needs Monday through Friday. Click to type General Description here.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

Support the sales force to resolve complex situations

Problem solve delivery issues, probe and fact find for key elements, and track orders to delivery

Process phone orders (40 – 50 orders daily) and electronic orders (10 – 15 orders weekly)

Responsible for all account maintenance (inclusive, but not limited to account contact information, account tracking, pricing requests, etc.)

Read and decipher notes in order entry

Follow the escalation procedure for outstanding tasks

Control the phone calls (direction, pace, tone)

Diffuse irate callers

Review customer Purchase Orders (PO) for order entry when necessary

Accurately place text-based, customer PO, and e-mail chain orders

Champion problem solving to improve errors made by team and self. Drive to root cause and implement sustainable countermeasures.

High level of multitasking and prioritizing of complex tasks

Discern commission decisions at order entry and take action as necessary

Communicate with vendors to obtain order status and product information

Determine freight charge routing and allocation to properly apply freight charges to customers

Interpret customer purchase orders to identify long term contracts and sales agreements

Establish connection for sales agreements and enforce maximum purchasing amount

SUPPLEMENTAL RESPONSIBILITIES

Develop and share best practices with team

Understand and adapt to change in processes and procedures.

Ability to understand lean manufacturing metrics as they relate to daily performance measures

Additional duties as assigned

OTHER INFORMATION

Comprehensive 60-day training program

Cross-training in other areas within the department

18-24 months’ commitment in Corporate Services

Development opportunities for company growth if so desired

KNOWLEDGE & SKILLS

Technical, Analytical skills and business knowledge

Communication and Interpersonal skills; Teamwork and leadership

Organizational skills; Self-management

Critical thinking and attention to detail

Ability to handle a fast-paced environment

Clear phone diction

Professional phone and e-mail etiquette

Consistently communicate with supervisor and team regarding status of daily work load

Positive attitude during stressful situations and ability to handle multiple interruptions

Ability to build rapport and relationships with customers

Confident interaction with other departments and senior leadership

Open to change and learning

EDUCATION & EXPERIENCE

Associates Degree, Bachelors Degree Preferred

2-3 years of business and/or customer contact center experience preferred

Spanish verbal and written skills a plus, but not required

PHYSICAL DEMANDS

Constantly required to sit and occasionally required to walk, stand, climb (includes stairs), balance, stoop, bend, kneel, crouch or crawl, and talk, hear, and smell

Constantly using hands and fingers to handle, feel or operate objects, and computer keyboards.

Routinely required to reach with hands and arms, squat, turn/twist, or reach, lift, carry, push, or pull up to 20 pounds

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

The Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORKING CONDITIONS & ENVIRONMENT

Consists of an indoor work office environment with good ventilation, adequate lighting, and low noise levels.

AT WILL STATEMENT

Employment with ChemTreat is on an at-will basis, which means that either the employee or ChemTreat can terminate the employment relationship at any time and for any reason (or no reason), with or without notice, unless the employee and ChemTreat have entered a written agreement signed by the employee and a duly authorized representative of ChemTreat.

EQUAL OPPORTUNITY

ChemTreat, Inc. is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any characteristic protected by law.

US ONLY :

The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate’s position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.

The compensation range for this role is $24.04 – $24.04 USD per hour.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Companys sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

US residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@veralto.com to request accommodation.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies (https://www.veralto.com/our-companies/) , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.

Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.