Help Desk Technician

Description:

Our client is hiring two help desk technicians to join their current team on a 6month contract to hire opportunity. The help desk team is the first level of support for their 300 end users. The help desk team assists with issues ranging from troubleshooting O365, phone support/set-up, workstation set-up, setting up user accounts, MFA (multi-factor authentication), etc. There are about 100-125 tickets per person per month (not including walk-in tickets). The ideal candidate will have experience with web-based ticketing systems like Genuity and remote access tools like ConnectWise.

Preferred certifications include A and Network, Cisco certifications are a plus. (preferred cert: CompTIA).

Skills:

help desk support, help desk, troubleshooting, customer service, windows 10, windows, phone support, ticketing system, password reset, hardware, microsoft office, technical support, desktop, mac os x

Additional Skills & Qualifications:

Experience with Mac OS a plus but they are willing to train.

Benefits:

Medical, dental & vision

Critical Illness, Accident, and Hospital

401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

Life Insurance (Voluntary Life & AD&D for the employee and dependents)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems:

Were partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. Thats the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.