Social Media Content Moderator — Onsite-Bilingual French/English

Overview

This position will be based on-site at our Port Saint Lucie, Florida location. Bilingual French/English.

About TP

Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include:

Paid Training

Competitive Wages

Full Benefits (Medical, Dental, Vision, 401k and more)

Paid Time Off

Employee wellness and engagement programs

Teleperformance and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make peoples lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Responsibilities

Your Responsibilities

Social Media Content Moderators are responsible for moderating user-generated content on our clients platform by reviewing strong graphic images, videos, and/or written content to ensure the content meets the community guidelines and to escalate any content that violates the parameters set. This role is key in providing a positive social experience for all users.

If you are a social media enthusiast and are confident with digital technology ready to put your skills to work, this position is for you!

Review content to determine community guidelines are met while upholding a high standard of accuracy and quality

Participate in frequent refresher training to always implement correct policies

Comply with the performance indicators or parameters defined by the specific clients operation

Review, classify and / or eliminate highly sensitive content, uploaded by users, according to the parameters defined by the client

Investigate and resolve complex issues regarding content within agreed-upon turnaround times and standards of quality

Comply with corporate confidentiality policies and the proper handling of customer information to guarantee the security of the information

Participate in continuous training programs established by the company for optimal development in the role

Comply with all the orders, instructions, procedures related and complementary to the role

Able to moderate traumatic, sensitive and potentially violent or offensive content

Provide trends and insights to develop improvements to the overall processes and provide recommendations for process, policy and product improvements

Remain up to date on key workflow changes, operational guidelines, policy updates and Community Standards

Qualifications

We’re looking for fearless people – people who are inspired to deliver only the best in all that we do.

Ability to WORK ON SITE at Port St. Lucie Florida ( not a work from home position)

Bilingual French and English, both written and spoken.

Resume and work history required

Experience navigating internet websites including social media, commercial websites, etc.

Strong emotional intelligence and resilience

Comfortability reviewing internet content that may be deemed inappropriate and/or contain explicit material

Attention to detail

Ability to be flexible in order to meet changing business needs (days off/hours)

Logical problem-solving skills

Availability to work various shifts

Experienced with Windows operating systems

Strong computer skills with ability to use multiple windows and/or programs at the same time

Ability to type 25 wpm

Over 18 years of age

High School Graduate or GED or higher (proof required to be provided)

Predictable and reliable attendance

6 months Customer service experience preferred

Proven oral & written communication skills

Organization and work prioritization skills

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

Teleperformance is an Equal Opportunity Employer

Job Locations US-FL-Port Saint Lucie

Requisition ID 2024-56324

Category Customer Service/Support

Country United States