Mortgage Home Loan Direct Center Phone Representative

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career — a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

Job Description:

At Regions, the Mortgage Home Loan Direct Center Phone Representative works within the Home Loan Direct Center making outbound phone calls. Engages existing and potential customers to communicate information concerning current loans, as well as determine future financing needs for mortgage products. Works to uncover possible new or enhanced business opportunities then refers customer to a Mortgage Loan Officer to further discuss mortgage products and services.

Primary Responsibilities

Makes outbound phone calls to both existing and potential new customers

Communicates information concerning current loans and determines future financing needs for mortgage products with a set standard

Discusses Regions products and services with existing and potential customers

Meets or exceeds production goals, primarily by converting leads into qualified referrals resulting in closed mortgage loans

Uses effective sales and outbound telephone techniques to build client relationships and uncover product and service needs

Provides excellent customer service skills while following all marketing and compliance guidelines established by the corporation

Completes all required documentation

This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.

This position requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS). Please refer to https://fedregistry.nationwidelicensingsystem.org for more information.

This position is incentive eligible.

Requirements

High School diploma or GED

Six (6) months in customer service, sales, banking or a related field

Preferences

Associate’s or Bachelor’s Degree

One (1) year experience in a sales related field

Skills and Competencies

Ability to manage a high volume of outbound phone calls

Ability to work as a team and work with internal and external customers

Efficient time management and organizational skills

Excellent verbal communication skills

Proficient computer skills

Position Type

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

$36,500.00 USD

Median:

$40,000.00 USD

Incentive Pay Plans:

This role is eligible to participate in a commission incentive plan. Employees have the potential to earn commission based on performance against defined metrics and goals.

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that “one size does not fit all” for benefits-eligible associates. (https://www.regions.com/about-regions/benefits/benefits-eligibility) Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.

https://www.regions.com/welcometour/benefits.rf

Location Details

Riverchase Complex North Building

Location:

Hoover, Alabama

Bring Your Whole Self to Work

We have a passion for creating an inclusive environment that promotes and values the differences that make each of us stand out as unique individuals and help provide valuable perspective that makes us a better company and employer. More importantly, we recognize that creating a workplace where everyone, regardless of background, can do their best work and thrive is the right thing to do.

OFCCP Disclosure: Equal Opportunity Employer/Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.