Complimentary AM Attendant

Job Summary

The Complimentary AM Attendant is responsible for providing the highest quality of service possible to guests in an efficient and courteous manner within the complimentary breakfast area of a hotel. In addition this individual shall be well-versed on the hotel-brand standards guest expectations and the and unique characteristics of the hotel and local area.

Responsibilities

QUALIFICATIONS:

Ability to perform job function with attention to detail speed and accuracy

High School diploma or equivalent and/or experience in a hotel or a related field preferred.

Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays

Must meet the legal age to serve alcoholic beverages and satisfactorily pass responsible serving course such as TIPs as required by property

Must be able to obtain and provide Food Handlers card as required by city/county/state

Must be able to evaluate and select among alternative courses of action quickly and accurately.

Ability to handle stressful situations in a calm professional manner

Understanding of hotel products and guest services

Demonstrates a positive attitude and a desire to be of service to others as reflected in willingness to learn new tasks and information provide back-up and support to other team members and respond to guests and co-workers in a positive and optimistic manner.

Possess a basic knowledge of food and beverage preparation service standards guest relations and etiquette

Ability to produce high quality drinks including but not limited to specialty coffee and tea drinks specialty cocktails and beverage requests as required by hotel.

Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing

Ability to read comprehend and write simple instructions and/or short correspondence and memos

Ability to effectively deal with internal and external customers and staff some of whom will require high levels of patience tact and diplomacy

RESPONSIBILITIES:

Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner.

Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.

Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working.

Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.

Service guests with all food and beverage requirements in a warm friendly courteous and professional manner; ascertain which services could enhance the guests’ stay

Greet and seat guests at appropriate tables in a timely manner.

Ensure quality control of menus with regard to cleanliness and appearance.

Clear clean and reset tables/hotel spaces per client request or management instruction

Ensuring that bar food and service areas are stocked organized clean and neat and all side work is complete each shift

Accommodate any special requests made by a guest or offer appropriate alternatives.

Communicate with all departments regarding in house VIPs and any special requests/needs

Support all areas of the beverage and food service as necessary including washing dishes by hand and/or placing them in a dishwashing machine restocking dishes glassware utensils pots and pans or other necessary equipment sweeping and mopping floors washing work tables walls refrigerators and meat blocks moving trash and garbage to designated areas

Ability to answer the telephone according to standards.

Have a complete knowledge of standards of service for receiving a room service order.

Have a thorough knowledge of menus and current specials in all applicable departments.

Carry out cashiering functions in closing checks and end of shift paperwork.

Perform opening and closing procedures and side work duties according to station rotation assignment.

Answer questions about the hotel the hotel-brand standards guest expectations the unique characteristics of the hotel local area attractions and things to do

Perform any other duties or attend meetings as requested by management.

Interact and occasionally have unsupervised contact with guests and/or colleagues

Maintain a high level of trust and responsibility

Represent the company with certain level of reputation and good character as well as exercise sound judgement

Property Details

Located at the intersection of I-480 and I-77, with easy access to Cuyahoga Valley National Park, Cleveland Zoo and Cleveland Clinic Foundation, which are only minutes away. To explore Cleveland further, we’re 10 minutes from downtown and the Rock and Roll Hall of Fame, Progressive Field, home of the Cleveland Indians, First Energy Stadium, home of the Cleveland Browns and the Quicken Loans Arena, home of the Cleveland Cavaliers. Our all-suite hotel is ideal for business, leisure travelers and groups, featuring a free made-to-order breakfast and complimentary Evening Reception.

Other complimentary amenities include BusinessLink™ Business Center, free airport shuttle, local area shuttle and parking that can accommodate oversized vehicles. The Embassy Grille offers a fine array of menu selections.

We are ready to host a meeting or social event in our 9,886 sq. ft. Grand Ballroom, accommodating up to 1,250 people theater-style. Planners can conduct an executive meeting in one of our four boardrooms, or plan a training session in one of our conference rooms.

Company Overview

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

Now offeringDaily Pay! Ask your Recruiter for more details

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Apply for this position (https://careers-aimbridge.icims.com/jobs/356668/complimentary-am-attendant/job?mode=apply&apply=yes&iniframe=1&hashed=-1834475008)

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EEO Statement

Aimbridge Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

PropertyEmbassy Cleveland Rockside

Posted Date12 hours ago(10/22/2024 9:55 AM)

ID2024-356668

LocationUS-OH-Independence

CategoryFood & Beverage

TypeRegular

StatusFull-Time

Company : NameAimbridge Hospitality