Functional Support Specialist II – Software Tools

Job Description

US CITIZENSHIP REQUIRED

#LI-JL2

BAE Systems has a job opening for a Functional Support Specialist II – Software Tools in our Space & Mission Systems sector. As a key member of the Engineering Software Support team, the support specialist handles the day-to-day end user support of engineering software applications.

The role is working within the Engineering, Science and Analysis area providing software and tools support to engineers. The majority of tools are commercial (COTS) or open source and include Dassault Enovia, Netvibes, and Agile, among others. General support activities include responding to service requests, answering how-to questions, developing, and maintaining procedures, training documentation, creating newsletters/bulletins, distributing/redistributing/harvesting licenses, testing, troubleshooting, and facilitating change control boards. This role will closely collaborate with peers, the Resource Management Service Team, the Information Technology Services team, internal subject matter experts and other personnel.

The Engineering, Science and Analysis (ESA) Strategic Capabilities Unit comprises the technical talent and organizational leadership that enables the successful delivery of high-impact discriminating technologies for our customers missions. Our collaborative, cross-functional teams are committed to innovation, integrity, continual learning and strong execution.

What You ll Do:

Support users in a timely manner using a ticketing system.

Facilitate change control boards, documentation, and user communications.

Support engineering software users in the classified and unclassified networks.

Update or create training content based on user feedback, business process changes, and newly deployed functionality, updates, or fixes.

Software license management and license utilization analysis.

Prepare and assist with communication regarding upgrades and changes.

Create, modify, and update shared databases.

Develop and cultivate a positive working relationship with the engineers.

Maintain data continuity across applications.

Audit and review for data integrity.

Troubleshoot performance, availability, and overall health of engineering software.

Utilize various applications such as Excel, Word, and PowerPoint to create charts, reports, etc., required by internal and external stakeholders.

Crosstrain on other software tools managed within the team, providing support when needed.

Exhibit sound judgement, initiative, and self-motivation, and be able to complete tasks with some supervision.

Maintain a regular and predictable work schedule.

Establish and maintain effective working relationships within the department, the Strategic Business Units, Strategic Capabilities Units and the Company. Interact appropriately with others in order to maintain a positive and productive work environment.

Perform other duties as necessary.

On-Site Work Environment: This position requires regular in-person engagement by working on-site three or more days each normally scheduled week in the primary work location. Travel and local commute between company campuses and other possible non-company locations may be required.

Working Conditions:

Work is performed in an office environment, laboratory, cleanroom, or production floor.

Required Education, Experience, & Skills

BS/BA in a related field plus 2 or more years related experience.

Each higher-level degree, i.e., Master s Degree or Ph.D., may substitute for two years of experience.Related technical experience may be considered in lieu of education. Degree must be from a university, college, or school which is accredited by an agency recognized by the US Secretary of Education, US Department of Education.

Excellent communication skills.

Ability to quickly learn new software tools.

Attention to detail, solid communication, teamwork, and organizational skills will be needed to work effectively in this role.

Proficiency in Microsoft Office applications.

A security clearance or access with Polygraph is not required to be eligible for this position. However, the applicant must be willing and eligible for submission, depending on program requirements, after an offer is accepted and must be able to maintain the applicable clearance/access.

Preferred Education, Experience, & Skills

Flexibility in approach to finding solutions, the ability to understand and act on the customer needs and priorities and learn new technologies quickly.

General understanding and/or experience in software license models and administration for engineering software.

CompTIA Security certification (or ability to obtain)

Pay Information

Full-Time Salary Range: $64130.000 – $109010.000

Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20 hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.

Functional Support Specialist II – Software Tools

106229BR

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