Scheduler

Scheduler – On-site

Logan A/C & Heat Services

57 reviews (https://www.indeed.com/cmp/Logan-Services,-Inc.-1)

Dayton, OH 45414

$19 an hour - Full-time

Logan A/C & Heat Services in Dayton, OH is looking to hire a full-time Scheduler to provide fast, friendly service to our customers. Do you enjoy helping others? Are you looking for work-life balance and a supportive growth-oriented environment?

WHO IS LOGAN A/C & HEAT SERVICES?

Logan A/C & Heat Services is the #1 residential Trane dealer in Ohio & a Mitsubishi Electric Diamond Contractor ELITE. For over 50 years, homeowners throughout Columbus, Dayton and Cincinnati, Ohio, have trusted Logan A/C and Heat Services as their heating and air conditioning company of choice. As the local source for expertise involving your HVAC system, you can rely on us when you want to make sure your home will be kept as comfortable as possible all year long. Whether you need expert help with your air conditioner, furnace, heat pump, ductwork, or anything else related to your climate control system, we are the residential HVAC company you can depend on for fast and friendly service.

A DAY IN THE LIFE OF A SCHEDULER

As a Scheduler at Logan Services, you will serve as one of the primary representatives on the phone, interacting with current and prospective customers. This role involves managing a high volume of inbound and outbound calls, scheduling customer appointments, and addressing customer inquiries and issues. Additionally, you will qualify and process leads using our Customer Relationship Management (CRM) system and provide support to our Comfort Consultants. This position requires excellent communication skills, attention to detail, and a customer-centric approach.

Key Responsibilities:

Handle incoming and outgoing phone calls to current and prospective customers (65-70 calls daily).

Schedule appointments for customer estimates.

Address customer inquiries, issues, and concerns.

Qualify and process leads through the CRM system.

Support Comfort Consultants by processing leads and providing necessary assistance.

Perform additional duties as assigned by management.

Benefits (Available after 90-Day Probation Period):

Medical, Dental, and Vision Insurance

Health Savings Account (HSA)

Short-Term and Long-Term Disability

Life Insurance

401(k) Plan with Profit Sharing

Paid Vacation, Sick Time, and Holiday Pay

QUALIFICATIONS

Strong verbal and written communication

Ability to work independently and with a team

Excellent organizational skills

Strong problem-solving skills

Computer skills

Experience talking over the phone

1-3 years customer service experience

Ability to pass a background check

Valid drivers license

WORK SCHEDULE

10:00 AM-6:30 PM Monday-Thursday & 8:30 AM-5:00 PM This position also requires working a weekend rotation and at least one holiday per year. Holiday hours are 8:00 am-12:00 pm except for Memorial Day which is a full shift.