Lead Program Attendant – The Way In Shelter

Description
AVAILABLE SHIFT: SUN-THURS, 8AM – 4:30PM
DEPARTMENT: THE WAY IN
POSITION TITLE: LEAD PROGRAM ATTENDANT
STATUS: FULL TIME, NON-EXEMPT
SUPERVISOR: THE WAY IN PROGRAM MANAGER
MISSION STATEMENT:
The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ to meet human needs in His name without discrimination.
SCOPE OF POSITION:
The Lead Program Attendant supervises program attendants on their shift and ensures safe, orderly operations of The Way In Network (TWIN). This position follows Policies and Procedures for TWIN Program under the direction of the Assistant Program Manager and/or Program Manager. The lead program attendant will be responsible for beginning the discipline process for guests and employees for the Program Manager and or Assistant Program manager. The Lead Program Attendant provides support, direction, and supervision for TWIN Program guests. The Lead Program Attendant works with individuals who are struggling with issues related to homelessness, mental health, addiction and/or chronic illness. The Lead Program Attendant is responsible for demonstrating and inspiring hope, trust and a positive outlook. They will cultivate connections with a broad range of community-based service and support. The Lead Program Attendant will work as a team member to provide safe, stable, temporary housing with supportive services to the guests. The Lead Program Attendant may have contact with public or office environments that may risk exposure to irrational/hostile behavior, typical/extreme weather conditions, contagious parasites/diseases or contact with domestic animals.
EDUCATION AND WORK EXPERIENCE:
High School Diploma or Equivalent
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
Over 21 years of age
Possess a Valid WA State Driver License
Pass a Criminal and Driver Background Check
Have or complete De-escalation training
Peer Support Certification preferred or obtained within 90 days of hire
Proficiency with CMIS/HMIS software preferred
Current WA State Food Handlers Card, Bloodborne Pathogen and CPR/First Aid Certification or obtain within 30 days of hire
Knowledge of social services, local resources and referrals as appropriate
Possess general computer and keyboarding skills
Knowledge of Microsoft Office (Word, Excel), recordkeeping systems or willing to learn
Effective verbal and written communication
Effective interpersonal skills with emphasis on effectively working in a team environment and with diverse populations
Demonstrate effective personal and situational awareness
Flexible, relatable, and reliable; manage time effectively
Self-motivated and work with minimum supervision
Be an active listener by asking questions and reflecting what is being said
Maintain healthy boundaries with guests and fellow staff members
Make decisions based on Established Policies and Procedures Manual
Build “Trust”; be consistent, trustworthy and honest
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Represent The Salvation Army and respect and work within its Christian tenets
Supervise Program Attendants and guests
Meal service and/or supervision: set-up, serving and clean-up
Maintains electronic shift, trespass, and warning logs as required
Contacts “on call” supervisor when there is an emergency
Attends required staff meetings and in-service training sessions
Ensure facility provides a safe, clean, and pleasant environment
Maintain required level of security each shift
Maintain TSA facilities for cleanliness and safety from abuse or vandalism
Ensure supplies are properly stored/ready for the next Lead Program Attendant or guest
Complete documentation and data entry tasks on