Customer Service Specialist II

EnerSys is the global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.
Learn More About Our Company
What Were Offering
Paid time off plus paid holidays
Medical/dental/vision insurance plan
Life insurance, short/longterm disability, tuitionreimbursement, flex spending, and employee stock purchase plan
401K plan
Culture: We value and strive for excellence in all that we do through innovative technology by creating long lasting relationships with our stakeholders, co-workers, and customers. We continentally strive to foster teamwork, engagement and enhance our employees skills and competence by providing appropriate training.
Compensation Range:$56,600 To $71,100
Compensation may vary based on applicants work experience, education level, skill set, and/or location.
Job Purpose
Coordinate and execute administrative and supportive account, sales and service activities. Handle questions, complaints, and requests from customers, within company policies and procedures, in order to support the unit in realizing commercial objectives and contribute to customer satisfaction.
Essential Duties and Responsibilities
Communicate effectively via telephone, email, and mail.
Process domestic and international ing sales orders, ensuring accuracy of the information provided and initiating communication necessary to guarantee customer satisfaction.
Provide total support to field locations and manufacturing facilities on inquiries in order to obtain a resolution of issues and have the ability to understand manufacturing process, production planning, sales, and financial effort.
This position will have no supervisory responsibilities
Perform other duties as assigned
Qualifications
Minimum Qualifications
High school Diploma or equivalent
2-4 years account/customer service experience.
Must be proficient in Microsoft Office.
Preferred Qualifications
Bachelors Degree in business or related field
General Job Requirements
This position will work in an office setting, expect minimal physical demands.
Must be able to frequently bend; twist; reach; stoop; kneel or crouch.
EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. EEO/Minority/Female/Vets/Disabled
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