Passenger Service Manager

Description

Primary Duties & Responsibilities:

Prepare commercial billing data as required for management reports.Prepare customer airline reports in line with their requirements.Build strong relationship with all customer airlines and deliver a customer focused operation.Planning resource allocation in each business unitWork closely with employees and provide on the job training and coachingEnsure adherence to all regulatory requirements for all relevant authorities.Ensure that airline customer standards are maintained and raised by continuous improvement.Ensure the safe and secure operations, in accordance with the highest possible standards of health, safety, security and all government statutory requirements.Encourage, manage and develop staff in all aspects of the business.Control resource and cost allocation within budgetary restraints.

Must Meet The Following Minimum Requirements:

Previous management experience and a demonstrable track record of passenger services success.Excellent communication skills.Ability to build an excellent working relationship with staff, airline customers, airport authorities and suppliers.Possess 3-5 years of aviation industry experience with sound knowledge of passenger operations and procedures.Organizing and planning skills, with the ability and initiative to react effectively and quickly to unexpected circumstances.Must be able to lift at least 70 pounds on a continuous basis.Must be able to pass a ten-year background check as required by US Customs.Must pass a drug test.Must have current driver’s license with no violations over the past 5 years.

Qualifications

Experience

Required

3-5 years: Experience in the Aviation experience with knowledge of passenger operations and procedures

1-3 years: Management Experience

Qualifications

Behaviors

Preferred

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

Goal Completion: Inspired to perform well by the completion of tasks

Education

Required

High School or better

Experience

Required

1-3 year: Management

3-5 years: Aviation

Preferred

2-3 years: Passenger Service

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)